Server Assistant (Busser) - Part-Time

Server Assistant (Busser) - Part-Time

Job Category: Food and Beverage

Requisition Number: SERVE008276

Part-Time

Rate: $16.04 USD per hour

Location: Honolulu, HI 96815?3696, USA

Job Details

M.A.C. 24/7 at the Hilton Waikiki Beach is looking for a Full-Time Server Assistant/Busser to join our team at M.A.C. 24/7. Are you a true team player who works safely and has a knack for consistently exceeding guests' service expectations with a smile? Are you able to multi-task in a fast-paced environment? Our ideal candidate works efficiently and will make every customer feel like a VIP. Joining our team at M.A.C. 24/7 comes with perks to support you in your personal and professional journey.

Teamwork: experience what being a part of the M.A.C. 24/7 ohana feels like. Be supported by hands-on leaders, be encouraged and celebrated by our hotel team to connect with our guests, each other and our community through our Blue Energy Philosophy.

Learning and Grow: Hilton is synonymous with hotel. Learn from more than 100 years of experience of the world's largest hospitality company. We have a community where you will work with diverse individuals and explore new ways of thinking.

The Server Assistant is responsible for resetting tables; courteously and efficiently supporting servers with guest needs; servicing and maintaining the dining area. Delivers online food and beverage orders to food and beverage outlets and guest rooms.

Essential Duties and Responsibilities:

Creates 100% guest satisfaction by providing "Can Do" attitude genuine hospitality and by exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate
• Performs other duties as required to provide "Can Do" attitude genuine hospitality
• Performs side duties as assigned
• Provides food and beverage service to guests in the restaurant
• Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
• Properly wipes tables using the proper towel, wipes and brushes chairs and ensures that the floor areas are clean and free of debris
• Resets table quickly and properly
• Restocks bussing stations regularly by polishing silverware, and stocking with china, glassware, ice, napkins and clearing trays
• Replenishes ice bin
• Empties trash receptacles
• Breaks down/scrapes and sorts glassware and chinaware, racks glasses appropriately, and disposes of rubbish at the soiled dish table
• Is familiar and complies with all Department of Health sanitation and food safety guidelines
• Replenishes water; makes and pours coffee
• Assists with the delivery of food to the proper table, describing the food items to the guests. Ensures that all necessary/appropriate condiments are available for the guests to enjoy their meals
• Advises the Server if the guest requests to order additional food and beverage.
• Assists service team as necessary to meet and exceed guest expectations
• Sweeps and mops floors regularly; ensuring safety guidelines are being followed
• Delivers online food and beverage orders to guests
• Perform related duties as assigned by Manager.
• Maintain compliance with all company and brand policies and procedures.

Hilton Waikiki Beach Resort & Spa is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io to let us know the nature of your request.

Qualifications

Skills

Preferred

Time-Management

Some Knowledge

Teamwork

Some Knowledge

Organized

Some Knowledge

Detail Oriented

Some Knowledge

Behaviors

Preferred

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Education

Preferred

High School or better.

Experience

Preferred

Experience in a high volume restaurant preferred

Licenses & Certifications

Required

HI TB Clearance

HI Liquor License