Technical Service Expert - Jacobsen

Job Description – Technical Service Expert – Jacobsen (332129) Job Number: 332129 Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side‑by‑side, all‑terrain vehicles, professional turf‑care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves. Responsibilities Provide professional phone and email technical support to TSV customers. Answer elevated calls from dealers/customers regarding technical issues on the vehicles and troubleshoot customer needs over the phone. Address customer product issues, some that are potentially negative, in a professional and positive manner with the result being customer satisfaction. Facilitate a plan of action to resolve customer issues. Travel to customer locations to gather data, perform basic technical training, and troubleshoot. Create detailed test and trip reports and recommend improvement solutions. Conduct in‑depth technical service training seminars for dealers, distributors, and internal employees in order to showcase vehicle specifications and troubleshoot issues. Contribute to a culture of respect, dignity, and inclusion, where everyone feels heard and understood, empowered and valued. Qualifications Bachelor’s degree required. 3 or more years of experience required. Knowledge of Microsoft Office, SAP, Salesforce, and vehicle diagnostic software. Travel requirement: 70%. Strong mechanical and electrical aptitude preferred. EEO Statement Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law. #J-18808-Ljbffr Textron