Member Service Representative (Part-Time) - Parris Island

Job Title

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role. Supports senior staff in executing recruit membership presentations; works with senior staff to develop presentation proficiency. May present to small groups on specific products or services, or larger groups under guidance from senior staff.

Responsibilities

Support senior staff in delivering presentations to recruits during recruit training and in-processing

Support external financial outreach, participating in local events and educational presentations

Identify and coordinate resolution of issues that occur during membership opening

Open accounts, establish direct deposit, open certificates, and process credit card applications as requested

Perform platform banking transactions

Provide basic counseling on available products and services to meet member needs

Identify opportunities to cross-service products and enhance member relationships through education

Understand and comply with all relevant federal and institutional regulations related to financial products and services

Support team members by sharing knowledge and best practices as experience grows

Ensure cash and other negotiable instruments are handled properly and securely

Process routine transactions, including deposits, withdrawals, loan payments, and check cashing

Perform other duties as assigned

Qualifications

Experience in building effective relationships through rapport, trust, diplomacy, and tact

Effective research, analytical, and problem-solving skills

Experience working independently and in a team environment

Experience maintaining composure in a high-production and changing environment

Experience navigating multiple systems efficiently and adapt to evolving technologies

Effective skill exercising sound judgment and make informed decisions

Ability to embrace and support change initiatives in a dynamic and continuously evolving environment

Effective verbal and written communication skills to engage with members and colleagues Working knowledge of deposit and loan products, services, and operational procedures

Experience in customer service, preferably in banking or a financial institution

Experience with public speaking in a professional and/or corporate setting

Experience with training or adult education

Desired Qualifications

Working knowledge of deposit and loan products, services, and operational procedures

Experience in customer service, preferably in banking or a financial institution

Experience with public speaking in a professional and/or corporate setting

Experience with training or adult education

Additional Information

Hours: Available Monday - Saturday, hours based on business needs.

Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: Bldg 202 Blvd de France MCRD Parris Island, South Carolina 29905

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at View email address on click.appcast.io.

Job Info

Job Identification 31795

Job Category Branch Operations

Targeted Salary Range $19.38 - $22.50 hourly