Quality and Compliance Manager

Quality and Compliance ManagerColorado Springs Explorer Location - COLORADO SPRINGS, CO 80920 End Date 11/27/2026OverviewSalary Range $82,500.00 - $94,875.00 Salary Position Type Full TimeDescriptionPOSITION SUMMARY: The Quality & Compliance Manager for the PACE (Program of All-Inclusive Care for the Elderly) program is responsible for planning, implementing, monitoring, and evaluating the Quality Assurance and Performance Improvement (QAPI) program. This position ensures compliance with federal, state, local regulations and PACE standards, focusing on improving participant outcomes, enhancing safety, and promoting continuous quality improvement across clinical, operational, and administrative domains.MISSION : Improving lives, Optimizing wellness, Promoting independenceCOMPETENCIES:Technical ExpertiseProblem SolvingTeamworkEffective CommunicationResults OrientedPersonal CredibilityQuality FocusPeople FocusFlexibilityRESPONSIBILITIES AND DUTIES:ESSENTIAL JOB FUNCTIONS:Develop, coordinate, and lead the QAPI program in accordance with CMS, state, and PACE-specific regulations.Collaborate with interdisciplinary team (IDT) members and department heads to identify performance gaps, analyze data, and implement quality improvement initiatives.Collect, analyze, and report quality and compliance metrics, including clinical outcomes, participant satisfaction, grievances, adverse events, utilization, and privacy incidents, to leadership and committees.Facilitate and document QAPI committee meetings, maintaining records of activities, goals, benchmarks, and follow-up actions.Monitor and manage the incident reporting process, including investigations, root cause analyses, and corrective actions.Lead quality improvement projects using PDSA, Lean, or Six Sigma, and build systems to monitor and improve care delivery, performance, and efficiency.Compliance & Privacy:Support day-to-day operation of the compliance program, including the annual compliance risk assessment, auditing and monitoring work plan, and Compliance Committee.Develop, review, and maintain compliance and privacy policies and procedures on an established review cycle, and help departments keep their procedures current.Conduct regular audits, chart reviews, and risk assessments to ensure compliance with internal policies and external requirements.Intake, investigate, and resolve potential HIPAA privacy incidents, including breach risk assessments and notification to individuals, OCR, and the state as required; track and trend results.Investigate reports of potential noncompliance and fraud, waste, and abuse (FWA), and direct corrective action and retraining.Coordinate regulatory reporting and responses, including HPMS submissions, CMS and state incident reporting, and Complaints Tracking Module (CTM) resolution.Serve as one of the primary contacts for CMS and state audits and surveys, including audit universe preparation, responses, and corrective action plans.Monitor compliance of contracted providers and vendors, including exclusion screening (OIG/SAM).Leadership & Collaboration:Develop and deliver staff training on quality improvement, regulatory compliance, HIPAA privacy, and FWA.Stay current on changes in healthcare, PACE, and privacy regulations; assess their impact and update policies and practices accordingly.Promote a culture of safety, accountability, ethics, and participant-centered care throughout the organization.Supervise, develop, and support the quality and compliance teams, including hiring, training, workload assignment, and performance management.Other duties as assigned by Vice President of Quality & Compliance.ORGANIZATIONAL (CORE RATING FACTORS):Demonstrates support of the Company's Mission, Vision and Core ValuesProvides Exceptional Customer ServiceEnsures discretion with confidential information in accordance with HIPAA guidelinesSupports a collaborative work environment including courteous, helpful and professional behaviorEmbraces Organizational Excellence through practicing individual time management, efficiency and effectiveness and participating in continuous improvement effortsAdheres to and supports all Company policies and proceduresSupports and practices safe work habits in accordance with policies and proceduresBrings ideas, problems and concerns forward and participates in resolution and implementationParticipates in and completes regulatory compliance trainings within the prescribed deadlinesAttends required meetingsMaintains skills and knowledge required including written and verbal communication, best practices for industry standards, and computer competencyQualificationsQUALIFICATIONS AND REQUIREMENTS:Education & Experience:Bachelor's degree in nursing, Public Health, Healthcare Administration, or related field required.Minimum of 5 years of experience in healthcare quality and/or compliance, preferably within a PACE, long-term care, or senior services setting.Strong knowledge of CMS PACE regulations (42 CFR Part 460), QAPI requirements, and HIPAA Privacy and Breach Notification Rules.At least 2 years of supervisory or team leadership experience required.Certifications:CPHQ (Certified Professional in Healthcare Quality), CHC (Certified in Healthcare Compliance), or CHPC (Certified in Healthcare Privacy Compliance) preferred.Lean Six Sigma certification preferred.RN license preferred but not required.Skills & Competencies:Data analysis and reporting, including EHRs, quality reporting tools, and data visualization.Quality improvement methods (PDSA, Lean, Six Sigma) and root cause analysis.Investigation and documentation skills, with sound judgment and discretion with sensitive information.Project management and the ability to meet multiple regulatory deadlines.Strong written and verbal communication with staff, leadership, regulators, and participants.Integrity, ethical judgment, and the ability to work independently and collaboratively.