Veterinary Customer Service Representative

Job Description

Job Description

Do you want to work at a growing hospital in the wonderful city of Garden Grove? Do you want to lead a team of knowledgeable and experienced team members? Do you want to work in a positive and friendly environment? If you say yes to any of these questions, then apply now! 

Vet Care Pet Clinic is looking for a Customer Service Representative to join our hospital team. We have wonderful clients, and we provide excellent patient care. We believe in supporting our team members and we are looking for a strong team member to join our hospital. 

Celebrating 28 years of service , Vet Care Pet Clinic is a fast paced, one-doctor, family-owned veterinary hospital in West Garden Grove, CA. We provide full-service general practice veterinary care. In addition to our full-service hospital, we operate one of the region’s most established mobile vaccination clinic programs. 

Our hospital services include surgery, dentistry, diagnostics, radiology, and laboratory testing with an emphasis on compassionate client education and quality medical treatment. We take pride in being a family-owned, community-focused veterinary hospital that continues to grow and adapt to the needs of our patients and clients. 

Our ideal candidate will have a positive attitude and an interest in Veterinary Medicine. 

Our full-time Veterinary Customer Service Representative is eligible for the following benefits: 

• Competitive compensation 
• Regular working hours 
• Paid vacation and sick time 
• Heath insurance 
• Retirement plan 
• Paid time off 
• Employee discount 
• Health insurance 
•  

The Veterinary Customer Service Representative is responsible for:  

Seeking a highly dependable, hard-working and flexible Veterinary Customer Service Representative for a fast-paced small animal practice. You will be the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. In this role you must have exceptional client service and communication skills, computer literacy, ability to handle financial issues, multi-task, a friendly attitude, and confidence to deal with stressful situations is a must.  

• Able to remain calm and effective under pressure in fast-paced, high-stress environments while maintaining compassion, empathy, and understanding. 
• Adaptability and open-mindedness 
• Team player mentality and a friendly disposition 
• Ability to anticipate the needs of veterinarians and paraprofessionals 
• Willingness to grow and adapt 
• Inclination to embrace change and work together to build an optimal solution for

Responsibilities: 

• Greet clients and pets by name with a smile and a positive, solution-oriented attitude. 
• Answer phones promptly and professionally using a multi-line phone system; answer client inquiries about basic animal care and routine procedures and questions about veterinary services and products; and provide knowledgeable advice about wellness, prevention, and diseases. 
• Screen and route call to appropriate staff; take and deliver messages promptly to appropriate staff. 
• Schedule appointments and surgeries according to hospital scheduling guidelines and make surgery and appointment confirmation calls. 
• Proper documentation in medical records, the details discussed during client conservations include the date, time, critical points of the discussion, and any required information. 
• Ability to explain invoices to show value for care provided, stating all services and products supplied before the total; echo recommendations when checking out clients. 
• Collect payment when services are rendered. 
• Check and ensure accurate client addresses, phone numbers, and e-mail addresses, and scan appropriate new documents into patient records. 
• Fill prescriptions and provide routine administration instructions to clients. 
• Advise clients on flea/tick preventatives, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items. 

Interested? Apply Now!  

Job Type: Full-time  

Pay: $18/hr-22/hr