Supervisor Physical Security Operations Center

Supervisor Physical Security Operations CenterJoin Tampa Electric and build a rewarding career with competitive pay, comprehensive benefits, and a culture that supports your growth. We deliver 99.98% electric service reliability to nearly 860,000 customers across Hillsborough County and parts of Polk, Pasco, and Pinellas counties. Through innovation and strategic investments, we're creating a cleaner, brighter energy future while delivering exceptional service every step of the way.The Supvr Physical Security Operations Center is responsible for managing the daily operations of the Physical Security Operations Center (PSOC), ensuring effective monitoring of access control systems, CCTV surveillance, dispatch coordination, and emergency communications across critical energy infrastructure sites. Supervises Physical Security Operators, maintaining operational readiness, and ensures compliance with security protocols and regulatory standards.Supervision and Leadership: Oversee a team of operators across multiple shifts, ensuring consistent coverage and performance. Conduct shift briefings, assign duties, and manage scheduling to maintain 24/7 operational readiness. Provide coaching, performance evaluations, and corrective actions, as needed. Foster a culture of accountability, professionalism, and continuous improvement.Operational Oversight: Ensure proper functioning of all security systems including CCTV, access control, alarm monitoring, and communication platforms. Monitor operator activities to ensure timely and accurate response to incidents, alarms, and service calls. Review and approve incident reports, dispatch logs, and system alerts.Compliance and Documentation: Ensure adherence to company policies, regulatory requirements, and industry standards. Maintain accurate records of operator certifications, training, and shift activities. Support audits and inspections by providing documentation and operational insights.Training and Development: Develop and deliver training programs for operators on system use, emergency protocols, and communication standards. Stay current with emerging technologies and best practices in security communications. Promote cross-training to enhance team flexibility and resilience.Emergency Response Coordination: Serve as the escalation point for emergency situations and critical incidents. Coordinate with internal security teams, emergency responders, and external agencies. Ensure operators follow established emergency protocols and communication procedures.System Management and Troubleshooting: Consult with Physical Security Unit team members, Information Technologies teams, and system vendors to address technical issues and ensure system integrity. Conduct routine audits and tests of security systems to verify operational status. Recommend upgrades or enhancements to improve system performance and security coverage.Licenses/Certifications: Required: Able to possess within 3 months of employment a Basic instructor-led 40-hour telecommunicator course, CPR/First Aid/AED certification, and a TWIC clearance. Preferred: Possess at time of employment a formal, basic instructor-led 40-hour telecommunicator course (or have a working knowledge of: APCO ANS 3.103.2.2015 and APCO ANS 3.104.2-2017).Supervisory Experience: Required: 2 years team leadership, providing direction and guidance to others. Education: Required: High school diploma or equivalent. Preferred: Associate or bachelor's degree in criminal justice, communications, or related field.Experience: Required: 5 years of experience in law enforcement, security, military, public safety communications, or communications within the physical security industry. Preferred: Experience in public safety, private security communications in the critical infrastructure protection and energy sector security. Knowledge of NERC physical security standards.Knowledge/Skills/Abilities: Required: Strong situational awareness and diligence. Ability to remain calm and decisive under pressure. Excellent communication and people skills. Familiarity with security technology (CCTV, access control systems, radios). Preferred: Knowledge of NERC physical security standards.Competencies: Builds Strong, Collaborative Relationships, Cultivates Innovation and Embraces Change, Develops People and Teams, Speaks up on Safety, Health, and the Environment, Drives Operational Excellence for Customers, Takes Ownership & Acts with Integrity, Thinks Strategically & Exercises Sound Judgment.Working Conditions: Regular work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional evening, weekend, and holiday work, as required to support operational needs. Standing and walking for extended periods.Physical Demands/Requirements: Exposure to high-stress and high-pressure situations, including emergencies and critical incidents. Ability to climb stairs.TECO offers a competitive Benefits package!! Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!Responding to storms will be considered a condition of employment. TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.TECO Energy is proud to be an Equal Opportunity Employer. TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.