Collections Representative (Experienced)

Job Description

Job Description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

Are you a persuasive communicator with a passion for helping people regain financial stability? We’re hiring  Experienced Collections Representatives to recover past-due consumer accounts while maintaining respectful, empathetic, and professional customer relationships.

Join a team that values integrity, performance, and growth. We offer  paid training , a  competitive compensation structure , and a steady flow of new accounts. You bring the drive, professionalism, and contact center experience we’ll provide the tools and support to help you succeed.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Customer Contact : Make outbound and receive inbound calls to connect with customers regarding overdue accounts.
• Negotiation & Resolution : Use proven recovery strategies and scripts to negotiate payment plans and settlements with empathy and tact.
• Account Analysis : Review customer accounts to identify payment history and determine the best recovery approach.
• Problem Solving : Offer solutions to customers facing financial challenges to help them maintain good standing.
• Documentation : Accurately update account information, payment statuses, and customer interactions in the system.
• Compliance : Follow all company policies, procedures, and regulatory guidelines, including debt collection laws.
• Performance & Training : Meet monthly recovery goals, attend team meetings, and stay current with training materials and process updates.
• Team Collaboration : Communicate effectively with peers and leadership and escalate unresolved issues when necessary.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent required
• Prior experience in contact center roles such as  collections, customer service, tech support, sales, or back-office support
• Excellent  written and verbal communication skills
• Typing speed of 20+ WPM
• Basic proficiency in  Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Familiarity with  Windows OS
• Strong  conflict resolution, negotiation, and problem-solving abilities
• Customer service-oriented: empathetic, responsive, patient, and conscientious
• Ability to  multi-task , self-manage, and stay focused in a fast-paced environment
• Reliable and punctual with a strong work ethic
• Team-oriented with excellent interpersonal skills