On-site Supervisor

Job Details Position: On‑Site Supervisor Department: Facilities Management Reports To: Senior Site Manager Salary Grade: DOE FLSA Status: Full‑Time / Non‑Exempt / Hourly Location: VIA Metropolitan Transit Company Overview DOCUmation is a privately‑owned technology solutions company that provides IT, print, and software‑managed services to businesses and other organizations throughout Texas. Headquartered in San Antonio, TX, our company has been serving customers for more than 30 years. Job Description Supervises day‑to‑day operations and is the point person on site for customer issues and operations, maintaining SLAs. Functions as a production specialist and performs other operations tasks as required by the site. Responsibilities Handles formal contact with the customer on a daily basis. Responsible as a print production specialist and for other operations required at the site. Meets quality and deadline expectations for all required site jobs and operations. Provides training on workflow and machine operations required onsite. Maintains logs for management reports as needed. Holds direct reports accountable for maintaining site expectations and professionalism. Manages, upkeeps, and provides first‑responder service on equipment fleet; collects meter reads monthly. Answers customer questions regarding status or feasibility of job requests. Performs other duties as assigned. Experience & Required Skills Must have experience operating production and other equipment, performing required jobs. Must be detail‑oriented with the ability to multi‑task in a fast‑paced environment. Must have experience and ability to set goals, prioritize specific and realistic objectives. Must be able to provide informal training to customers and employees. Must be proficient in PC skills including Fiery, Adobe, and Microsoft Office. Must effectively handle challenging customer situations. Must inspire and motivate individuals by maintaining a positive work environment. Must demonstrate effective communication with employees and clients, encouraging open and honest communication. Education & Certification High School Diploma or GED Physical Requirements Required to work 8–12 hour shifts as required by the account. Ability to sit for extended periods of time. Ability to occasionally stand, stoop, bend, and kneel. Required to move supplies up to lifting 50 lbs. from the floor to waist level and up to 10 feet. Benefits Generous Paid Time Off (PTO) policy. Parental and caregiver leave. Tuition reimbursement. Quarterly bonuses for eligible positions. Paid holidays. 401(k) plan with employer match. Paid Volunteer Time Off (VTO). Pre‑paid legal coverage available. FSA and HSA options. DOCUmation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr DOCUmation