Dance Journey Coordinator - Front Desk/Sales

Dance Journey Coordinator

The Movement Dance Experience is growing! We're looking for an exceptional, detail-oriented, and customer-focused Dance Journey Coordinator to be the welcoming face of our studio.

As the Dance Journey Coordinator, you'll be the first point of contact for hundreds of dancers and familiesboth in person and over the phone. You'll provide outstanding support, assist with administrative tasks, and ensure every guest feels valued and taken care of. This is more than a front desk roleit's a chance to make an impact, help families navigate their dance journey, and be an essential part of our team.

If you're looking for a temporary job, a stepping stone, or just a place to clock in and out, this may not be the right fit. But if you thrive in a fast-paced, people-focused environment and love creating an exceptional experience for others, we'd love to hear from you!

This position requires availability during the following hours: Monday through Thursday, 2:30 PM to 8:30 PM; Friday, 8:30 AM to 12:30 PM; and Saturday, 8:30 AM to 2:30 PM. Applicants must be able to commit to this schedule. Candidates with scheduling conflicts during these times are asked not to apply.

Who We're Looking For

Customer Service Superstars

• Warm, welcoming, and able to provide 6-star service to every guest.
• Comfortable engaging with both parents and children in a friendly and professional manner.
• Confident in handling inquiries, concerns, and memberships with grace and clarity.

Organized & Detail-Oriented Problem Solvers

• Quick thinkers who can manage multiple tasks efficiently.
• Excellent with administrative work, scheduling, and maintaining organized digital and physical records.
• Reliable, proactive, and able to work independently with minimal supervision.

Tech-Savvy & Sales-Minded

• Comfortable working on computers, using software, and navigating spreadsheets, emails, and studio management systems.
• Excited about learning sales techniques and helping families find the best classes, programs, and products to enhance their experience.
• A natural at making recommendations and ensuring customers feel informed and supported in their decisions.

What You'll Be Doing

Guest Experience & Customer Support

• Greet every guest with enthusiasm and provide guidance on studio programs, events, and policies.
• Assist new trial students, ensuring a smooth and welcoming first experience.
• Answer phone calls, emails, and in-person inquiries quickly and efficiently.
• Handle customer concerns, questions, and complaints with a solutions-focused approach.
• Ensure families receive clear and timely communication about schedules, events, and important updates.

Administrative & Studio Organization

• Schedule trial classes, make-up sessions, and track student absences.
• Maintain accurate customer records and documentation.
• Organize and update Google Drive files, studio forms, and reports as needed.
• Oversee studio supplies, keeping materials stocked and ready.
• Assist with staff and dancer scheduling logistics.

Sales & Enrollment Support

• Help drive enrollment by guiding families through the registration process.
• Proactively recommend class options, merchandise, and additional services to meet students' needs.
• Follow up on leads, trial students, and past members to encourage enrollment and retention.
• Assist with merchandise sales, transactions, and maintaining a well-organized retail area.
• Engage in conversations that enhance the customer experience while supporting studio growth.

Social Media & Marketing Assistance

• Capture quick but high-quality Instagram-worthy photos and videos of classes and events.
• Upload content to shared folders for the team to review and use in promotions.
• Engage with our online community as needed to strengthen our brand presence.

Studio Upkeep & Team Collaboration

• Keep the front desk and common areas clean, organized, and welcoming.
• Report any maintenance needs, supply shortages, or equipment issues to management.
• Work closely with the teaching and administrative teams to maintain a seamless studio operation.

Compensation & Growth Opportunities

• Starting Pay: $16$20/hour
• Performance-Based Bonuses Compensation can increase with demonstrated excellence in customer service, retention, and enrollment support.
• Opportunities for Professional Growth As you grow in the role, additional leadership opportunities may become available.
• (Compensation details and incentives will be discussed further during the hiring process.)

Why Join The Movement Dance Experience?

• A Studio That Feels Like Home We are a passionate, tight-knit team that values connection and service.
• Opportunities for Professional Development We invest in training and growth for our team members.
• More Than Just a Job Play a key role in creating meaningful experiences for young dancers and their families.

If you're a natural people person, obsessed with organization and efficiency, and excited to help families navigate their dance journey, this is the role for you!

What do you think?

If you've just read this and it sounds like a great fit because you know you can bring exceptional energy, organization, and service to this rolewe'd love to hear from you! We're looking for individuals who thrive in a fast-paced, people-focused environment and are excited to contribute to a supportive, growth-driven team. If you're passionate about creating meaningful experiences for our dancers and families, apply today!