Senior Manager, IAM Operations

About the Company

Our organization is seeking a strategic and experienced Senior Manager, Identity & Access Management (IAM) Global Operations leader to transform and scale enterprise IAM operations across a complex global environment.

About the Role

This role will be responsible for evolving IAM operations from a reactive, manual support model into a modern, automated, metrics-driven operating model that improves security, reliability, compliance, and employee experience.

Responsibilities

IAM Operations Strategy & Transformation

• Define and execute a global IAM operations strategy aligned with enterprise security objectives and Zero Trust principles.
• Lead the transformation of IAM operations from manual, reactive processes to automated, scalable, and proactive service delivery.
• Establish operational frameworks, including KPIs, SLAs, service health metrics, and continuous improvement initiatives.
• Represent IAM operations in executive, governance, risk, and security forums.

Operational Excellence & Automation

• Drive automation across identity lifecycle management processes, including:
• User provisioning and deprovisioning
• Access requests and approvals
• Access certifications
• Privileged and non-privileged access management
• Exception management
• Identify opportunities to reduce operational complexity, eliminate manual processes, and improve service delivery.
• Partner with IAM engineering teams to ensure solutions are designed for scalability, reliability, monitoring, and operational support.
• Promote modern operating practices including automation, DevOps/SRE principles, and service management best practices.

Global Service Delivery Leadership

• Lead and develop globally distributed IAM operations teams.
• Establish accountability, ownership, and operational discipline across teams.
• Oversee incident, problem, change, and service management processes supporting critical IAM platforms.
• Drive root cause analysis and long-term remediation for operational issues.
• Balance global consistency with regional regulatory and business requirements.

Cross-Functional Partnership

• Collaborate with cybersecurity, cloud, infrastructure, application, and business teams to integrate IAM capabilities across the enterprise.
• Partner with audit, compliance, and risk teams to ensure IAM services meet regulatory and control expectations.
• Serve as the connection point between IAM strategy, engineering, and operations to ensure successful execution.

Qualifications

• 8+ years of experience in Identity & Access Management, cybersecurity, technology operations, or related enterprise technology disciplines.
• 4+ years of experience leading teams, programs, or operational functions.
• Proven experience managing IAM services at enterprise scale.
• Experience with identity lifecycle management, access governance, authentication platforms, and access operations.
• Demonstrated success leading operational transformation initiatives.
• Experience building and leading global or distributed teams.
• Strong executive communication and stakeholder management skills.

Required Skills

• Experience within financial services, healthcare, insurance, technology, or other highly regulated industries.
• Experience with IAM platforms such as:
• SailPoint
• Saviynt
• CyberArk
• Okta
• Microsoft Entra ID / Azure AD
• Familiarity with:
• Zero Trust security models
• DevOps/SRE principles
• API-driven automation
• Infrastructure as Code concepts
• IT service management practices

Preferred Skills

• Lead the evolution of a global IAM operating model at enterprise scale.
• Build and develop a high-performing IAM operations organization.
• Influence security strategy, operational maturity, and employee experience.
• Partner with senior technology and cybersecurity leaders on mission-critical initiatives.
• Create lasting improvements by replacing manual processes with automation, intelligence, and scalable solutions.

Sponsorship is not being offered for this role, candidates must be US citizen or green card holder, eligible to work onsite in a hybrid work model in one of the 3 locations: can be located in Charlotte, NC, Dallas, TX, or Malvern, PA (Hybrid, 3 days in office, 2 remote).

This is a full-time permanent position with a world leader in financial services, wealth management, and technology. This role comes with a competitive 6 figure base salary, personal performance bonus, company bonus, LTI's, company matching 401K, excellent benefits, generous PTO, and many more incentives within the total rewards programs.