Director, Global Customer Training

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Global Customer Training based in the United States.

This is a high-impact leadership opportunity for a customer education professional who thrives at the intersection of learning strategy, SaaS product knowledge, and global operations. In this role, you will lead a revenue-generating training organization responsible for shaping how customers across the world learn, adopt, and maximize value from complex enterprise software solutions. You will oversee the full training lifecycle, including curriculum strategy, content development, delivery operations, and business performance management. Working across a globally distributed team, you will partner closely with product, sales, and customer success leaders to align training initiatives with product evolution and customer adoption goals. The role blends strategic ownership with operational execution, requiring both vision for scalable learning programs and hands-on leadership of training delivery. This is an ideal position for someone passionate about transforming technical expertise into accessible, high-quality learning experiences that drive customer success and revenue impact.

Accountabilities

• Own the global customer training strategy, including revenue generation, pricing models, forecasting, and P&L performance.
• Develop and maintain a scalable training catalog, including course packaging, tiering, and bundled offerings aligned with product and sales strategies.
• Define instructional design standards across multiple modalities, including instructor-led, virtual, and self-paced digital learning.
• Lead curriculum development efforts by translating complex technical and product knowledge into clear, outcome-driven learning experiences.
• Ensure content accuracy and consistency across a multi-product SaaS portfolio in collaboration with Product and Customer Success teams.
• Oversee training delivery operations, ensuring high-quality execution across global audiences and distributed teams.
• Manage and develop a team of instructors across multiple regions, providing coaching, performance feedback, and professional growth opportunities.
• Own learning systems and operations, including LMS platforms, enrollment automation, and integrations with CRM and ERP systems.
• Drive operational efficiency through process optimization, workflow automation, and data integrity across systems.
• Track, analyze, and report on key performance metrics such as revenue, enrollment, utilization, and learner satisfaction.
• Serve as a strategic partner to Sales, Marketing, and Customer Support teams to align training with business priorities and customer needs.
• Collaborate with Product teams to ensure training content evolves in line with product releases and roadmap priorities.

Requirements

• 10+ years of experience in customer education, instructional design, or corporate training, including at least 5 years in a leadership role.
• Proven experience managing a training function with full or partial revenue responsibility.
• Strong expertise in instructional design across multiple formats, including ILT, vILT, eLearning, and microlearning.
• Experience working with LMS platforms (such as Docebo or equivalent) and CRM/ERP-integrated environments.
• Background in B2B SaaS or enterprise software environments strongly preferred.
• Demonstrated ability to lead and scale globally distributed teams across multiple time zones.
• Strong facilitation skills with the ability to translate complex software concepts into accessible learning experiences.
• Analytical mindset with experience managing training metrics, reporting, and operational performance data.
• Strong leadership, coaching, and people development skills.
• Excellent communication and stakeholder management abilities across technical and non-technical audiences.
• Ability to align learning strategy with business outcomes, revenue goals, and customer success metrics.
• Strong organizational skills with the ability to manage multiple priorities in a global, fast-paced environment.

Benefits

• Competitive base salary with bonus eligibility as part of a total compensation package.
• Fully remote work flexibility within the United States.
• Comprehensive medical, dental, and vision insurance coverage.
• Paid time off, sick leave, and parental leave programs.
• 401(k) retirement savings plan with employer contributions.
• Health Savings Account (HSA) options.
• Life insurance coverage.
• Employee Assistance Program (EAP) and wellness resources.
• Opportunity to lead a global, revenue-generating training organization.
• Exposure to complex enterprise software products used by thousands of customers worldwide.
• Collaborative, cross-functional environment with strong product, sales, and customer success alignment.
• Professional development and leadership growth opportunities within a global organization.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.