Clinic Operations Lead

Job Summary The Clinical Office Supervisor is responsible for overseeing the day-to-day activities of our clinics. This position performs a wide variety of duties and responsibilities that emphasize leadership, quality patient care, and customer service. The Clinical Office Supervisor manages and supervises the operational, personnel, and administrative functions of the clinic, while fostering an environment that promotes excellent patient care, comfort, and trust. The Clinical Office Supervisor must exemplify the core values of the organization, always exercising utmost discretion, diplomacy, and tact in all patient/staff interactions. Job Duties and Responsibilities Serve as the primary point of contact at all LACENTA clinics both internally and externally. Oversee day-to-day operations at clinic locations and/or corporate office locations. Assess and provide the appropriate need/requests of office furniture, technology, and hardware. Handle patient grievances, patient concerns, and all customer service-related matters. Aid in developing and approving all clinic personnel schedules. Manage coverage issues brought about by staff call outs. Evaluate and provide suggestions and ideas to improve operations and clinic performance. Prepare regular reports for upper management. Propose and provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors) and report to upper management. Design strategy and set goals for growth. Maintain budgets and optimize expenses. Implement and maintain policies and procedures/office administrative systems when necessary. Manage vendor relationships and account personnel when necessary. Oversee and assist with hiring and training of new staff members. Ensure appropriate coaching, training, and expectations for staff, as evidenced by their department’s performance compared to goal. Assist in termination and disciplinary needs of staff as needed. Ensure employees work productively and develop professionally. Supervise and monitor the work of administrative staff, in conjunction with leads, supervisors and department managers. Ensure staff follows health and safety regulations. Organize meetings and manage databases. Attend company relation functions or events as needed. Other duties, as assigned. Compensation $24–$30 per hour Qualifications and Experience AA Degree At least 3 years in a supervisory role Strategic thinker, innovative, and problem-solver Excellent communication skills Results-driven, adaptable with ability to manage multiple priorities and schedules Knowledge of ENT and Allergy, preferred Bilingual: English/Spanish/Mandarin/Cantonese depending on location preferred Demonstrated ability to grow and manage a team while focusing on process improvement and customer service Strong leadership and management skills, especially around internal communication and collaboration, goal-setting, and metrics/performance management Ability to travel to all clinic locations with reliable transportation Physical Demands Sit for long periods at a time Use hands and fingers in repetitive motions, daily Ability to lift, push, pull up to 10 lbs. periodically Travel to clinic locations or sites as needed Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions #J-18808-Ljbffr Los Angeles Center for Ear, Nose, Throat and Allergy