Experienced Field Service Technician

Field Service Class A Technician Or Journeyman TechnicianAt Wagner, our people are the driving force behind everything we do. We're committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.The Field Service Technician works with minimal direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer's site in a manner that reflects the company's vision of working as "One Professional Team."Position: Field Service Class A Technician or Journeyman TechnicianPay Range: $36.50-$52.60 per hour. Pay rate is dependent on education and experience.Essential Functions:Maintains truck and crane inspection logs on a daily basisCompletes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS codeTransmits photos, timecards, service reports, and other information through e-mailMaintains good customer records on jobs that have been assignedMaintains credit card receipts for accounting purposesWorks with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer's needsCommunicates with customers on the diagnosis and status of repairs, parts, and other concernsTeaches and coaches other technicians in the fieldPromotes Wagner Equipment Co. to customersAccurately troubleshoots and repairs CAT equipment the first timeReads, understands, and applies electrical and hydraulic schematics to repair workSafely rigs or hooks components for liftingRemoves, repairs, and installs major components in varying configurations of equipmentMaintains tooling in good working order as per MSHA and OSHA regulationsMakes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcherMaintains service vehicle in safe and good repairOther duties as assigned by managerRequired Education and Experience:High School Diploma or GEDRelevant CAT related courses5+ years' experience servicing heavy equipment1+ years administrative/clerical experience3+ years customer service experience3+ years sales experienceAdditional Eligibility Requirements:DOT Health CardClass A Driver's LicenseMSHA LicenseMust pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screeningsPhysical Demands & Competencies:Standing, walking, talking, sitting, use of hands & hearingData Entry, telephone, reading/writing, reasoning, organizational, communication & math skillsSafety & Product KnowledgeAscending or descending ladders, stairs, etc.Heavy work that includes lifting and/or moving objects up to 100 pounds or moreIntermediate Knowledge of DBSIntermediate Knowledge of ET/SIS/SIS Web/STWAbility to work independently with little or no directionWell-rounded knowledge of CAT equipmentTravel Requirements:75%- 100%Work Environment:Noise: LoudIndoors and OutdoorsOther Duties:Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screeningsWagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.