Customer Service Representative

Job Description

Job Description

Korner Interior Solutions LLC is excited to announce that we are expanding our team. As part of our continued growth, we are actively seeking qualified and motivated individuals to join our company.

We currently have openings in multiple areas and are looking for dedicated personnel who are ready to contribute to a fast-growing and innovative environment. Ideal candidates should demonstrate professionalism, reliability, and a strong commitment to customer service and quality work.

We’re looking for a Customer Service Representative who can confidently handle customer inquiries, order updates, issue resolution, and coordination of sample orders. This role requires a calm communicator who values accuracy, follow-through, and professionalism — especially when customers are under pressure or timelines are tight.

If you’re organized, proactive, and take pride in keeping things running smoothly, you’ll fit right in.

Our positions offer competitive compensation, including:

• Hour rate, depending on experience and skill level.

Responsibilities :

• Serve as a primary point of contact for customer and dealer inquiries.
• Provide order status updates, lead times, tracking information, and delivery details.
• Assist customers with product questions, sample requests, and documentation.
• Prepare, package, and ship sample orders accurately and on schedule (color chips, door samples, materials).
• Communicate professionally with customers regarding delays, revisions, or next steps.
• Coordinate internally with Sales, Operations, Purchasing, Warehouse, and Install teams.
• Log and track customer issues to ensure timely resolution.
• Update CRM/ERP systems with accurate notes, commitments, and follow-up actions.
• Prepare and send documents such as order confirmations, storage waivers, and invoices.
• Support post-delivery questions (missing parts, damage claims, replacement requests).
• Maintain organized digital records of communications and project files.