Maintenance Manager

Job Description

Job Description

Maintenance Manager – The Depot in Raymore, Missouri

As Maintenance Manager, you'll lead maintenance operations through the lease-up and opening of a brand-new multifamily property — preparing apartment homes for first move-ins, building a high-performing service operation, and ensuring the community delivers the quality residents expect from day one.                    

This is a hands-on leadership opportunity for an experienced apartment maintenance professional who thrives in a fast-paced environment and takes pride in building strong systems, solving problems, and keeping a new residential property operating at its best.                              

At Thompson Thrift, you'll find:                   

• Values-Driven Culture — Excellence, Service, and Leadership guide everything we do
• Career Growth — Training, mentorship, and long-term development opportunities
• Work-Life Support — Competitive benefits, flexibility, and wellness programs
• Real Impact — Hands-on involvement in industry-leading multifamily projects            

Your Role as a Maintenance Manager                     

As Maintenance Manager, you'll lead the day-to-day maintenance and service operations of a new Class A multifamily residential property as it progresses through lease-up.            

• You'll provide hands-on leadership to the maintenance team while helping establish the systems, standards, and preventative maintenance practices that will support the property long after opening.
• During lease-up, you'll work closely with community management and internal partners to ensure apartment homes, amenities, building systems, and common areas are ready to welcome a rapidly growing resident base.
• From preparing apartments for first move-ins and addressing new-property maintenance needs to managing service requests and protecting the physical asset, you'll play a critical role in creating a strong first impression and building a high-performing maintenance operation from the ground up.

Key Responsibilities              

• Lead, coach, and support maintenance technicians to deliver high-quality work, accountability, and timely service
• Lead hands-on daily maintenance operations, including service requests, preventative maintenance, apartment readiness, and property inspections
• Prepare new apartment homes for first move-ins, ensuring units meet Thompson Thrift's quality and presentation standards
• Partner with community management to coordinate apartment availability, move-in readiness, and maintenance priorities throughout lease-up
• Identify, document, and help resolve maintenance and quality issues that arise as a new residential property transitions into active operations
• Establish and maintain preventative maintenance programs for building systems, equipment, amenities, and common areas
• Ensure resident service requests are completed within established timelines while prioritizing urgent issues and maintaining accurate documentation
• Monitor maintenance workflows, service delivery, and team productivity as occupancy and service volume grow
• Conduct routine inspections of apartment homes, vacant units, building systems, amenities, and common areas to proactively identify maintenance needs and protect asset quality
• Build effective inventory, equipment, and maintenance processes to support efficient property operations
• Support maintenance budget management by monitoring expenses, controlling inventory, and promoting cost-effective operations
• Partner with community management to provide responsive resident service and support an exceptional experience from the first move-ins forward
• Coordinate with vendors and contractors, including obtaining bids, overseeing work, and ensuring quality, timeliness, and cost control
• Ensure compliance with safety standards, OSHA regulations, Fair Housing requirements, and company policies
• Maintain accurate records of maintenance activities, equipment repairs, building systems, and capital components
• Support emergency response efforts and ensure appropriate on-call coverage for urgent maintenance needs

Our Ideal Candidate for this Role                 

Education                               

• High school diploma or GED required; equivalent experience considered            

Certifications                          

• EPA certification required
• Certified Pool Operator (CPO) certification preferred
• HVAC certification preferred

Experience & Requirements               

• Minimum of 4 years of experience in apartment, multifamily, or residential property maintenance
• At least 2 years of experience in a supervisory or lead maintenance role preferred
• Experience with Class A apartments, luxury multifamily properties, new construction, new developments, or lease-up communities preferred
• Experience leading apartment readiness, preventative maintenance, service operations, and maintenance teams
• Proactive problem-solving skills with the ability to identify and address property maintenance needs before they impact residents or operations            

Skills & Attributes                   

• Strong technical knowledge of HVAC, plumbing, electrical, appliances, building systems, and general apartment maintenance            
• Hands-on leadership style with the ability to coach, develop, and hold maintenance team members accountable            
• Ability to establish maintenance processes and systems within a new multifamily residential property            
• Strong troubleshooting and problem-solving skills with a proactive approach to new-property maintenance needs            
• Experience managing maintenance operations, budgets, inventory, vendors, and contractors
• Strong organizational and prioritization skills with the ability to adapt as occupancy and service volume increase
• Excellent communication and resident customer service skills
• Detail-oriented with a strong commitment to property quality, safety, and preventative maintenance            

Why This Role Matters

As Maintenance Manager, you'll help build the foundation of a new Class A community by leading the service team, preparing homes for first residents, and establishing maintenance standards that support long-term success. Your leadership will directly impact resident satisfaction, property quality, and the community's success from day one.

Use of AI in Hiring

Thompson Thrift uses AI-assisted tools within our applicant tracking system to support parts of the recruiting process. These tools assist recruiters but do not make hiring decisions or independently determine candidate outcomes. All hiring decisions are made by human reviewers. If you have questions about our hiring process, please contact us at  View email address on ziprecruiter.com.

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