Voucher Training and Compliance Specialist

Position Overview Join us as a Voucher Training & Compliance Specialist! This role puts you at the heart of a collaborative, mission‑driven team where your training expertise and problem‑solving skills make a real impact. You’ll design and deliver engaging training, support partner development, create new learning content, and help shape processes that keep operations running smoothly and accurately. Every day brings opportunities to learn, lead, and grow. Responsibilities Creating new trainings as policies, procedures, system features, or HUD guidance evolve. Supporting mentoring and development activities for new and existing partners. Delivering in‑person trainings and workshops as needed, providing a professional, engaging, and supportive learning environment for team partners. Conducting virtual trainings and meetings on camera as required, maintaining a professional and engaging presence in all live sessions. Updating procedural manuals in response to major policy, procedure, or vouchering software changes. Updating voucher training Power‑Points to ensure current processes are included in new‑hire training. Maintaining written documentation of training materials, class rosters, evaluations, and assessment results. Updating and monitoring tracking databases to support reporting and ensure ISO 9001 compliance. Collaborating with the Voucher Training & Compliance Manager and Business Operations Analyst on testing and development of system enhancements. Reporting issues related to timely voucher processing. Maintaining strong working relationships with Operations Managers, Finance Managers, Quality Assurance, and Business Analysts to ensure accurate and timely task completion. Supporting new business initiatives as opportunities arise. Developing expertise in voucher concepts and processing and serving as a resource for internal and external stakeholders. Assisting with PBCA invoice tasks as needed. Serving as a point of contact for assigned jurisdictions regarding voucher processing questions and guidance. Working with Financial Analysts, Operations Staff, and Business Analysts to ensure accurate interpretation and implementation of HUD regulations, guidelines, handbooks, and notices. Identifying procedural and system related risks and notifying appropriate departments. Maintaining effective communication and responsiveness with CGI personnel. Assisting with vouchering workshops and presenting topics based on trends from training, work order requests, and voucher denials. Participating in PBCA testing and system migration teams. Working with PBCA partners to resolve voucher discrepancies and transmission issues. Required Technical Skills Proficiency with Microsoft PowerPoint and Microsoft Office Suite. Adobe Captivate experience preferred. Information systems knowledge. Accounting and record‑keeping skills. Strong professional and analytical skills. Core Competencies Ability to coach, mentor, review, and evaluate operations staff. Ability to write assessments and evaluations for new and existing team partners. Ability to support partner development through ongoing guidance, skill‑building, and training follow‑up. Ability to prepare instructional materials and present information effectively in both group and one‑on‑one settings. Ability to interpret guidance and regulations—even with limited prior subject knowledge—and translate them into accurate policies, procedures, and training materials. Strong attention to detail and accuracy in preparing operations manuals, training materials, and eLearning modules. Desired (Non‑essential) Qualifications Section 8 Housing program expertise. HUD Occupancy Certification. Tenant Rental Assistance Certification System (TRACS) knowledge. Time Management Skills. Written and Oral Communication Skills. Adaptability. Problem‑solving Skills. Compensation & Benefits Compensation range: $35,200.00 - $77,400.00 . Competitive compensation. Comprehensive insurance options. Matching contributions through the 401(k) plan and share purchase plan. Paid time off for vacation, holidays, and sick time. Paid parental leave. Learning opportunities and tuition assistance. Wellness and well‑being programs. EEO Statement Qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation, gender, gender identity, gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where the company does business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job, please contact the U.S. Employment Compliance mailbox. Your message will be routed to the appropriate recruiter. #J-18808-Ljbffr CGI