Customer Service Representative

HireTalent - - Responsibilities: Respond to customer inquiries via phone, email, and web chat; Provide support for product questions, order status, returns, warranty claims, and general customer concerns; Process customer requests accurately and efficiently while maintaining service standards; Resolve customer issues using a "one-touch resolution" approach whenever possible; Create and process Return Merchandise Authorizations (RMAs); Manage warranty-related requests and coordinate appropriate resolutions; Capture sales opportunities during customer interactions when appropriate; Monitor and respond to customer emails within established service-level expectations; Maintain accurate records of customer interactions and case resolutions; Collaborate with internal teams including Warehouse, Purchasing, Product Development, Marketing, and Management