Registered Pharmacy Technician

Customer Service Pharmacy Technician

We are hiring a Customer Service Pharmacy Technician!! The Registered Pharmacy Technician provides high-quality customer service and technical support within a fast-paced clinic pharmacy. This role focuses on responding to inbound and outbound patient calls, processing prescriptions and referrals, coordinating deliveries, and ensuring accurate patient records and insurance verification. The technician supports pharmacological services, assists with prior authorizations and billing, and serves as a key point of contact for patients, caregivers, referral sources, and other healthcare providers.

Responsibilities

• Respond to inbound and outbound calls from patients, caregivers, and referral sources, delivering a high level of customer service while maximizing productivity.
• Answer questions related to pharmacy services, medication delivery, refill procedures, and general pharmacy assistance.
• Handle a wide variety of customer inquiries regarding products, services, and timeliness of receipt of medications, and help resolve customer complaints in a professional manner.
• Receive and process new pharmacy referrals, verify insurance coverage, and facilitate prior authorization requests as needed.
• Accurately transcribe prescriptions and perform order entry to ensure correct medication, dosage, and day supply.
• Generate and manage reports that follow the cycle fill calendar to send and follow up on refill requests via e-prescribe, facsimile, or phone.
• Coordinate medication delivery logistics and serve as the first point of contact for service-related inquiries and associated needs.
• Support pharmacological services by editing and verifying fill lists, including insurance information, last fill date, billing, and toting.
• Align (short fill) patient medications according to the cycle fill calendar to maintain synchronization of therapy.
• Update patient information in the pharmacy system as necessary to ensure accurate and complete records.

Essential Skills

• High School Diploma or GED.
• Valid Florida Pharmacy Technician License.
• Completion of a board-approved pharmacy technician training program.
• 1+ years of experience in a retail pharmacy setting, handling customer inquiries via phone and in-person
• Strong knowledge of medication brands, generics, and dosing, including day supply calculations.

Job Type & Location

This is a Contract to Hire position based out of Oakland Park, FL.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Oakland Park,FL.

Application Deadline

This position is anticipated to close on Sep 11, 2026.