Customer Service Project Manager

Job Title: Customer Service Project Manager Pay Rate: $30 to $33.50/Hr Duration: 12 months Location: Cary, NC (Hybrid - 3 days onsite, 2 days remote) Shift Shift 1: 8:00 AM – 5:00 PM Shift 2: 9:00 AM – 6:00 PM Shift 3: 10:00 AM – 7:00 PM We are looking for a Customer Service Project Manager. Manages all preventive maintenance and mandatory update work in accordance with contractual obligations and due-date assignments. Responds to incoming customer requests for planned activity scheduling and makes outbound contact to ensure all end-to-end activities are completed ahead of system-specific due dates. Manages engagement milestones to ensure on-time completion and identify actions required to keep them on track, including customer milestones such as proactive scheduling and required room availability for maintenance performance. Reacts to changing priorities and is capable of engaging with customers and internal partners to reschedule planned work when required. Provides reports on progress and actions on a regular basis by researching, documenting, and presenting findings. Requirements Bachelor’s degree or equivalent experience required Knowledge of SAP is a plus, but not required You have good PC skills ( MS Office software like Word, PowerPoint, Excel, and Outlook) Strong communication skills needed, both verbal and written Be able to demonstrate the ability to handle semi-complex to complex projects and determine the critical path to improve timely performance Independently perform important areas of standard professional-level work that typically require processing and interpreting, more complex, less clearly defined issues. #J-18808-Ljbffr