Food Runner

Food Runner

Purpose Serve food and beverages; and, on occasion take orders. This job description cannot identify all tasks that are expected, and other tasks may be assigned as needed.

Essential Functions

• Punctuality Food Runners must be ready to work at the time shift begins
• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Interaction with Others Positively and respectfully interacts with co-workers, managers, owners, customers and vendors.
• Service Orientation Actively looking for ways to help people.
• Requires face-to-face discussions with individuals or teams
• Stock service areas with supplies.
• Communicate with customers to resolve complaints or ensure satisfaction.
• Regular use of Point of Sale POS Software and Terminals
• Move with a sense of urgency but carefully at all times
• Keeping floors, especially in the kitchen expeditor area clean and debris free

Basic Skills

• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension Understanding written sentences and paragraphs in work-related documents.
• Speaking Talking to others to convey information effectively.

Physical Skills - Body Positioning (Essential Functions)

1. Requires standing for up to eight hours
2. Must be able to reach all areas of the restaurant on a timely basis.
3. Requires walking
4. Requires repetitive movement
5. Requires manual dexterity to handle and operate equipment (i.e., patio heaters, glass washers, dishwashers, stoves, fryers, etc.)
6. Requires bending or twisting
7. Requires using hands to handle, grasp, control, or feel objects, tools or controls
8. Requires moving heaters, equipment, tables weighing up to 100 pounds.
9. Requires work in an outdoor / indoor environment with temperatures from -10F to up to +110F.

Communication

• Requires contact with others (face-to-face, by telephone, or otherwise)

Tasks

• Clean tables or counters after patrons have finished dining.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
• Perform cleaning duties, such as sweeping and mopping floors, tidying up server station, taking out trash, or checking and cleaning bathrooms.
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
• On occasion take orders from patrons for food or beverages.
• Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.
• Garnish and decorate dishes in preparation for serving.
• Roll silverware, set up food stations, or set up dining areas

Communication

• Communicate with customers to resolve complaints or ensure satisfaction.
• Communicate dining or order details to kitchen personnel.

Handling and Moving Objects

• Stock serving stations or dining areas with food or supplies.