Service BDC Representative

Nucar Mid Atlantic

Service Business Development Representative

The role of a Service Business Development Representative is to increase the service traffic of the dealership by handling inbound service calls, making outbound calls, and producing solid and specific appointments for the service department.

Service Business Development Representative Responsibilities:

Answering incoming phone calls and online enquiries.
Logging customer details and comments in our system.
Scheduling appointments and following up with any "no show" customers.
Greeting and assisting walk-in customers, and treating all clientele with courtesy and respect.
Adhering to all company policies and procedures.
Maintaining contact with customers to ensure they are happy with our service.
Ensuring potential customers are aware of any promotions.
Assisting with various other tasks at the dealership.

Skills:

Highly motivated
Good time management skills
Proven track record of achieving or over-achieving goals
Outstanding communication skills
Professional work ethic
Great attitude with a high-energy personality
Superior customer service skills
Scheduling experience preferred
Customer service experience preferred
Automotive experience helpful

Benefits:

Medical/Dental/Vision Insurance
Short and Long-Term Disability
Life Insurance
401(k)
Paid Sick time
Vacation time

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Vacancy posted 1 day ago

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