Concessions Supervisor | Part-Time | Angel Of The Winds Arena

Concessions Supervisor | Part-Time | Angel Of The Winds Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Concessions Supervisor is responsible for assisting with the overall effective operation of assigned concession locations, including food preparation and production, inventory, cash control, total compliance with alcohol service policies, cleaning, safety, guest service, employee/volunteer supervision, and closing duties. The Concessions Supervisor will provide limited oversight of employee performance issues. The focus will be on lending support to the Location Managers and NFP Stand Leaders to ensure that all aspects of concessions of operations within the assigned sector are fully operational. Most of the Concessions Supervisor's time will be spent actively mentoring, training, and helping employees and volunteers meet company quality standards and promoting a positive, enthusiastic, and cooperative work environment. This is a key position for the effective operation of our business; the employee must maintain excellent attendance and be available to work events as scheduled per business need. Concessions Supervisors are assigned to a specific geographical sector of the venue to monitor all assigned locations. A critical aspect of this position is the ability to instill a positive and enthusiastic quality into the work environment, consistent with the prevailing atmosphere of the sports and entertainment industry.

This role will pay an hourly rate of $22.00-$25.00.

Benefits for part-time roles: 401(k) savings plan, 401(k) matching.

This position will remain open until October 16, 2026.

Responsibilities

• Responsible for ensuring effective operation of location during event: monitors inventory/product levels, anticipates extra stock/product, oversees employee breaks, sign-in/out sheet, and employee meals; ensures designated number of POS are open.
• Responsible for ensuring the Stand Leader has verified and tracked all product, including transfers and discards/spoilage, and that these are accurately reflected in the closing procedures.
• Ensures that the Stand Leader maintains proper product levels while minimizing overproduction.
• Ensure event staff and volunteers are aware of workplace expectations.
• Provide ongoing assistance to event staff and volunteers; promote a positive, enthusiastic, and cooperative workplace environment by working side-by-side with staff and volunteers.
• Reinforce procedures and practices through repetition; lead by example and provide ongoing constructive feedback.
• Report disciplinary issues, accidents, incidents, illnesses, or serious performance issues to the Concession Manager immediately.
• Responsible for supporting staff and volunteers through mentoring and training; disciplinary or ongoing performance issues should be deferred to MOD.
• Oversee closing of locations in the assigned sector; ensure locations, equipment, and utensils are clean.
• Ensure product is properly stored or returned to the commissary. Ensure perishables are refrigerated.
• Ensure the stand leader has properly counted and reconciled cash with inventory.
• Ensure cash has been delivered to the vault. The Floor Supervisor will authorize the final closing of assigned locations.
• Responsible for providing limited direct supervision to LMs/CSRs/Concession Cooks/NFP Volunteers.
• Cover the function of any open position to assure the location is fully operational and company standards of speed of service and guest satisfaction are met.
• Hands-on supervision includes the ability and willingness to assist with cleaning, if required.
• Responsible for documenting any problems with concession equipment or needed repairs for assigned locations at the end of the event.
• Participate in NFP Orientations, New Hire Orientations, and LM in Training sessions as needed.
• Builds thorough working knowledge of all existing concession locations (geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access).
• Show demonstrated ability to meet the company standard for excellent attendance.

Qualifications

• 2-3 years of experience in a concessions position required. Supervisory experience preferred.
• High school diploma or GED.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess valid food handling certificates and alcohol service permits if required by state and federal regulations.
• Thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to the concession operations.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.