Customer Experience (CX) Practice Lead - Google Cloud (Gemini Enterprise)
$98.5k - $233.25kCapgemini
- Customer Experience (CX) Practice Lead - Google Cloud (Gemini Enterprise)Chicago, New York, Atlanta, San Francisco, Irving, BridgewaterApply for this job* Permanent* Experienced Professionals* Sales & Client Management & Solution Design* ID 485432-en\_USChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.## LocationThis is a hybrid role based in one of the preferred locations - Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA.## About the job you’re consideringAs a Gemini Enterprise Customer Experience (CX) Practice Lead, you will drive the growth and market leadership of Capgemini’s Gemini Enterprise CX business on Google Cloud. This role sits at the intersection of AI strategy, go-to-market execution, and client transformation, with accountability for building executive relationships, shaping demand, and scaling adoption of AI-powered CX solutions. You will act as a thought leader and growth driver, partnering with sales, delivery, and Google stakeholders to originate opportunities, define AI-led CX strategies, and accelerate customer time-to-value.## Your role* **Drive CX + AI Growth Strategy:** Lead the definition and execution of go-to-market strategies for Gemini Enterprise CX, driving pipeline growth through strategic deal origination and account expansion.* **Executive Engagement & Advisory:** Act as a trusted advisor to C-level stakeholders, shaping AI-driven CX transformation strategies and influencing long-term investment decisions* **Thought Leadership:** Lead AI-first CX strategy conversations and develop differentiated market narratives based on emerging trends and innovations.* **Account & Ecosystem Collaboration:** Partner with Google Cloud, Capgemini teams, and delivery and business line teams to align cross-functional efforts and deliver unified customer outcomes.* **Adoption & Value Realization:** Drive successful adoption by removing barriers, accelerating time-to-value, and ensuring measurable business impact across strategic engagements.## Your skills and experience* 10+ years in presales, solution architecture, or technical consulting roles with a focus on cloud and AI technologies.* Deep expertise in Google Cloud Platform, Customer Experience, and Generative AI technologies* Strong communication and relationship-building skills with executive and technical audiences.* Google Cloud certifications (e.g., Professional Cloud Architect, Network Engineer, ML Engineer) are a plus.* Ability to travel up to 50% of the time.* Preferred Qualifications: + Experience identifying AI use cases to solve customer challenges or selling customer experience. + Strong background in business case development and transformation roadmaps + Experience working with cross-functional teams, including sales and delivery teams to build business cases for transformation and accompanying plans for implementation. + Experience working with and managing partners in complex implementation projects, including hyperscalers.The base compensation range for this role in the posted location is $98,497 - $233,248.Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.**Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.** In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: * Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave* Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)* Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)* Life and disability insurance* Employee assistance programs* Other benefits as provided by local policy and eligibility**Important Notice:** Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.**Disclaimers**Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Click the following link for more information on your rights as an Applicant in the United States. is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
- J-18808-Ljbffr Capgemini
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Experience (CX) Practice Lead - Google Cloud (Gemini Enterprise) in New York, NY vacancy
- About the job VP - Google CX Practice Lead Google Practice Lead Customer Experience will drive our client's Google CES practice... ...delivering measurable impact for enterprise clients. Key Responsibilities... ...Strong understanding of Google Cloud/customer experience platforms,...CloudGoogle
$88.54k - $207.4k
...us and help the world’s leading organizations unlock the... ...’re considering As a Gemini Enterprise Customer Experience (CX) Solution Lead, you will... ...technical counterpart to the Practice Lead, focused on... ...powered CX architectures on Google Cloud, defining scalable,...CloudGooglePermanent employmentFull timeLocal areaFlexible hours$195k - $272k
...Corporate Fare: Google Place San Francisco... ...or equivalent practical experience. ~10 years of experience... ...in public cloud solutions across... ...Data Technology to customers. ~ Experience... ...industry. We deliver enterprise‑grade solutions... ...PSO, Product) to lead and develop AI go...CloudGoogleTemporary workLocal areaGoogle Inc.
New York, NY3 days ago- Capgemini is seeking a Customer Experience (CX) Solution Architect - Google Cloud in New York. In this hybrid role, you will lead the technical strategy and architecture for AI-driven CX transformations, ensuring a successful delivery across various platforms. Your responsibilities...CloudGoogle
$100k
...of the Braze Enterprise Sales Team, you... ...Commercially expand customer relationships... ...* 3+ years of experience in Sales or... ...knowledge of Google Office, MS... ...speed on new cloud apps and tools... ...Braze is the leading customer engagement... ...our recruiting practices. We're...CloudGoogleFull timePart timeLocal areaFlexible hours$160k - $189k
...IT in New York, New York. The role involves leading a global Enterprise IT operations team, enhancing IT architecture... ...will have strong leadership skills, experience with the Google Workspace ecosystem, and a customer-focused mindset. This hybrid position offers...CloudGoogle$170k - $253k
...power innovation. We lead in intelligent... ...impact in how customers transform and grow... ...priorities into clear, practical actions for the... ...onboarding experience and field readiness... ...opportunity. As the only enterprise-grade storage... ...embedded in Google Cloud, AWS, and Microsoft...CloudGoogleWork at officeLocal areaNetApp
New York, NY3 days ago- ...Manager, Data Operations, Enterprise Data & Analytics, leads the architecture, quality... ...a primary focus on the Google Cloud Platform; other platforms... ...operate as one coordinated practice, setting priorities,... ...and business stakeholders. Experience in utilities or other regulated...CloudGoogleWork at office
$113k - $145k
...is to make every customer conversation feel... ...new era in customer experience — one where customer... ...between global enterprise brands and their customers... ...SAP Service Cloud / CRM, and related... ..., including SAP CX / SAP ERP surfaces... ...correctness) Document best practices, how‑to guides,...Cloud$132.5k - $338.3k
...Accenture is a leading global... ...world's major cloud providers, including... ...AWS, Azure, and Google and Private... ...accelerate our customers transformation... ...expertise; deep experience in cloud... ...Work with practice lead leadership... ...and delivering enterprise-scale initiatives...CloudGoogleWork experience placementLive inWork at officeLocal areaAccenture
New York, NY1 day ago- ...first Partnerships Lead to build the... ..., Marketing, Customer Success, and Engineering... ...alliances Cloud providers... ...operational best practices Execute Joint... ...Qualifications 7+ years of experience in partnerships... ..., cloud, or enterprise infrastructure.... ..., CrowdStrike, Google, Accenture,...CloudGoogle
- ...research with disciplined cloud and data-engineering practices to create... ...Premier Partner for Google Cloud, AWS, NVIDIA,... ...architecture blueprints for enterprise-grade agentic... ...scalability. Help customers with creating sustainable... .... Deep technical experience across the AI...CloudGooglePart timeWorldwide
$210k - $230k
...Experienced Director, Lead, Enterprise Data Architecture Region Americas... ...design, and developer experience. The ideal candidate will bring... ...consumption patterns. Define best practices for exploratory and non-... ...architecting Azure cloud infrastructure. Proven experience...CloudContract workLocal areaEvercore Inc.
New York, NY1 day ago- ...individuals, agents, enterprises, and even... ...DeepMind, OpenAI, Google Brain, Meta,... ...understand enterprise customer needs,... ...environments (public cloud, VPC, and on‑... ..., best practices, technical standards... ...background with experience shipping production... ...(e.g., Lead Forward Deployed...CloudGoogleRelocation package
- ...an experienced, enterprise-level engineer with... ...of enterprise customers to provide architectural... ...containerized cloud application... ...knowledge and best practices with team members... ...system administration experience; excellent... ...Amazon Web Services, Google Compute Platform,...CloudGoogleRemote workWork from home
$40 - $57 per hour
AV systems, Enterprise IT Support, Executive... ...IT Support, Google Workspace, hybrid... ..., education, experience, and other qualifications... ...built in. Lead root cause... ...best-in-class practices for secure, compliant... ...across cloud ecosystems (Microsoft... ...and a customer‑first mindset....CloudGooglePermanent employmentContract workLive inWork at officeLocal area- ...experienced Integrations Lead to plan, coordinate, and execute enterprise-wide system and... ...operational best practices. Why This Role... ...middleware, finance, and cloud platforms.... ...field. 8+ years of experience in enterprise systems... ...Azure, or Google Cloud Platform, as...CloudGoogleWork at officeLocal area
- ...3.ai & Azure Databricks, Enterprise Data & Analytics, leads the strategy, delivery, and... ...on C3.ai (hosted on Google Cloud) and Azure Databricks. This... ...patterns, and development best practices Enable analytics,... ...automation, and developer experience Support Agile delivery practices...CloudGoogleFull timeWork experience placementFlexible hoursNight shift
$240k - $334k
...Product Manager, Cloud AI, Agent... ...or equivalent practical experience. 10 years of... ...consulting or enterprise product leadership... ...efforts and leading teams in high-... ...About the job At Google, we put our... ...building and customer deployment, directly... ...improve the Gemini Enterprise...CloudGoogleTemporary work$120k - $170k
frog CX Transformation - Platform... ...frog is a leading global... ...build human experiences that win hearts... ...orchestrate customer centric... ...marketing & CX practices. You will advise... ...experience cloud and with... ...providers such as Google, Adobe and... ...impact for enterprises and society....CloudGoogleFull timeLocal areaWorldwideFlexible hoursShift work- ...contributor within the Enterprise Intelligence Data... ...analytics engineering practices, cloud data platforms, and AI... ...degree and 1-3 years of experience in analytics... ...data platforms such as Google Cloud Platform (GCP),... ...employees and agents are leading the industry and impacting...CloudGoogleLocal area
$188k - $275k
...field or equivalent practical experience. 8 years of experience... ...Program Manager at Google, you’ll lead complex, multi‑... ...schedule outcomes. Google Cloud accelerates every... ...industry. We deliver enterprise‑grade solutions that... ...more sustainably. Customers in more than 200 countries...CloudGoogleTemporary workFor contractors$60k - $135k
...supports Microsoft Cloud Marketing Blog... ...educate, and engage customers globally.... ...search and user experience to maximize visibility... ...communicate blogging best practices, editorial... ...Adobe Analytics, Google Search Console, Power... ...skills. Enterprise client-facing and...CloudGoogleContract workRemote work- ...studios (Paradox, Cloud Imperium Games... ...backed by the leading names in tech... ...researcher at Google) and strong... ...highly energetic Customer Success leader... ...extraction experience. In this role... ...supporting 1,000s of enterprises. Build and... ...the best practices across the world...CloudGoogleRemote workFlexible hoursNight shiftWeekend work
- ...candidate will have over 5 years of experience in cybersecurity and strong expertise in cloud security architectures across... ...platforms like AWS, Azure, and Google Cloud. This role emphasizes strategic... ...alignment with industry best practices. Gartner offers competitive...CloudGoogle
$100k - $125k
Lead - Partnerships & Alliances Ready... ...to help global enterprises work smarter,... ...-related sales experience strong communication... ....com and Google Partner Network... ...drives partner and customer success - Be... ...identify best practices to leverage or... ...Salesforce Sales Cloud, Sales Forecasting...CloudGoogleFull timeContract workWork at officeRemote workShift work$229.9k - $262.4k
Senior Lead Data Engineer (Enterprise Platform Technology) (Java... ...and meet real customer needs. We are seeking... ...in establishing practices for building... ...with deep experience in machine learning... ...NoSQL databases and Cloud based data... ...Microsoft Azure, Google Cloud) Preferred...CloudGoogleFull timePart timeInternshipLocal area$150k - $175k
...in the Azure cloud space. We are... ...pave the way as leading organizations... ...Architect is a customer-facing mid-to-... ...(depending on experience) technical role... ...Web Services, Google Cloud, and... ...availability across enterprise-wide, global... ...best practices & industry standards...CloudGoogleFull timeFor contractorsLocal areaRemote workRelocationShift work- ...Enterprise Customer Support Specialist Perplexity is an AI... ...users, advising on best practices, capturing structured... .... Hands-on experience prompting large-language... ...conceptsAPIs, SSO/SAML, cloud integrationsinto... ...-storage ecosystems (Google Drive, SharePoint, Dropbox...CloudGoogleWorldwide
- ...founded by former Google Cloud leaders,... ...with significant experience in Google Cloud to... ...accelerate timelines for customers transitioning to... ...Looking For… The Enterprise Account Executive... ...degree or equivalent practical experience. 5-8... ...’s technical leads to inventory existing...CloudGoogleFull timeRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience (CX) Practice Lead - Google Cloud (Gemini Enterprise). Be the first to apply!
Related searches
- customer success lead New York, NY
- customer service coordinator New York, NY
- customer experience lead New York, NY
- customer success coordinator New York, NY
- customer service team manager New York, NY
- customer success team lead New York, NY
- customer service team lead New York, NY
- customer experience team leader New York, NY
- customer liaison New York, NY
- customer insights analyst New York, NY