Assistant Manager

Assistant Manager

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary: The Assistant Manager is responsible for delivering exceptional customer service while supporting all aspects of store operations. This role oversees the day-to-day activities of retail associates, helps maintain operational excellence, and supports the achievement of business goals. The Assistant Manager serves as a knowledgeable brand ambassador, fosters a positive team culture, and exercises sound decision-making to ensure an outstanding guest experience. This position also assists with daily operational responsibilities as needed.

Job Specifications: Starting Wage: $25.00 /hr Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: No

Job Responsibilities: Lead and support a team of 2 to 10 employees. Provide regular coaching, feedback, and performance guidance to team members. Develop, implement, and track employee training plans. Ensure the department is adequately staffed and stocked with necessary supplies and resources. Foster a positive, inclusive, and engaging work environment that promotes teamwork and accountability. Protect company assets through inventory control and loss prevention practices. Manage inventory levels for retail and rental products. Communicate operational updates, opportunities, and concerns to Store and Regional Managers. Assist with managing operational budgets and payroll processes. Maintain current knowledge of industry trends, products, and services, and demonstrate expertise to guests and team members. Complete administrative and reporting responsibilities accurately and on time. Perform other duties as assigned.

Job Requirements: Proficiency in Microsoft Office applications. Strong written and verbal communication skills. Minimum of 2 years of leadership or supervisory experience. Minimum of 2 years of retail, rental, or related customer service experience. Demonstrated passion for employee development, coaching, and team success. Strong organizational skills with the ability to prioritize and manage multiple tasks. Ability to thrive in a fast-paced environment while maintaining a positive and professional demeanor. Commitment to delivering exceptional customer service and guest experiences. Experience with retail or rental point-of-sale (POS) systems preferred.

The expected pay range is $25.00 /hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 517468 Reference Date: 09/11/2026 Job Code Function: Retail Ops