Program Coordinator, Learning Delivery Specialist, Executive Education, SOM

Learning Delivery Specialist

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Overview

The Learning Delivery Specialist coordinates the curricular and operational aspects of programs for the Yale School of Management Executive Education clients, supporting a range of domestic and international programs. Programs may be delivered in-person and/or online. Working collaboratively with the Learning Success and Learning Operations teams and various administrative departments at SOM, the Learning Delivery Specialist will support programs as assigned, taking on responsibility for all activities necessary with the planning and delivery of programs of the highest quality. This position reports to the Assistant Director for Learning Delivery.

Essential Duties Include:

• Coordinate all details to ensure operational excellence of the programs. Work closely with the Learning Success and Learning Operations teams to coordinate the necessary advance and contingency planning to ensure the smooth and successful execution of client learning initiatives.
• Coordinate travel logistics, room and meal planning, and local transportation for assigned clients and projects. Serve as a liaison on event related matters.
• Develop strong working relationships with the university, vendors, international stakeholders, faculty, and clients. Able to clearly communicate and adapt to faculty requests.
• Develop and maintain positive rapport with all Executive Education colleagues.
• Work closely with Learning Design colleagues to support the timely compilation, production, and distribution of course materials.
• Contribute to the development and improvement of innovations and program enhancements that will improve customer satisfaction, program effectiveness, and operational efficiency.
• Serve as onsite troubleshooter for client programs and individual program participants.
• Draft, edit, proofread, and disseminate external and internal stakeholder communications related to program delivery. In collaboration with colleagues in the Learning Success and Learning Operations teams, monitor contracts, participant feedback, program budgets, and expenses with suppliers.
• As directed by the Assistant Director of Learning Delivery, improve, and systematize documented operating processes and administrative protocols of the department and work to ensure compliance with school and university policies.
• As directed, research benchmarking data on pricing and services in the market.
• Maintain and manage learning management system for assigned programs.
• Logistically plan and execute live online programs using Zoom. This includes technical troubleshooting and coordination with Faculty and Executives.
• Ensure all assigned program and participant records are accurate and up to date.
• Other projects as assigned.

Required Skills and Abilities

1. Intermediate to advanced proficiency with both Windows and MacOS operating systems and Microsoft applications: Outlook, Word, Excel, and PowerPoint. Ability to learn quickly, especially the ability to learn and use technology tools in the classroom. Ability to troubleshoot and resolve minor AV/IT problems as they occur.

2. Superior interpersonal skills to interact effectively and represent the school well with participants, faculty, administrators, and corporate contacts. A team player who works well with other members of the staff.

3. Possesses a positive and can-do attitude that supports the mission of the school. Proven ability to work successfully in a fast-paced and changing environment. Ability to flex schedule or work overtime on work nights and weekends, as required for programs. Travel may be required.

4. Proven organizational skills, including the ability to organize and manage multiple projects and processes simultaneously. Excellent project management skills.

5. Excellent written and oral communications skills. Able to clearly communicate and adapt to faculty requests, with the goal of delivering a successful program.

Preferred Skills and Abilities

1. Bachelor's degree.

2. Event management experience

3. Experience managing major corporate client relationships and/or events, managing multiple projects simultaneously, and facilitating the delivery of world-class service.

4. Proficiency in Adobe applications, especially InDesign.

5. Proficiency in Salesforce.

Principal Responsibilities

1. Oversees and coordinates program activities. Establishes, selects, implements, and coordinates administrative functions, procedures, and systems. 2. Based on knowledge of and experience with program activities, objectives and staff, serves as principal source of information on policies, procedures, programs and office activities. Establishes and maintains professional relationships with internal and external contacts. 3. Processes and monitors expenses and ensures adherence to budgetary guidelines. Prepares budget drafts based on existing budgets. May oversee, coordinate and/or complete applications and materials needed for grant submission. 4. Composes substantive correspondence and written material. Determines sources of data. Compiles, synthesizes and manipulates data. Summarizes findings and writes, produces and distributes reports or portions of reports. May create simple databases. 5. Provides editorial support for a journal/publication. Proofreads and edits material for grammatical and factual accuracy. Tracks copy through various editing and production stages. Communicates with authors, printers, and others concerned with published work. 6. Oversees, instructs, and coordinates activities of support staff. 7. Ensure compliance with University, Federal, and State guidelines, rules, and regulations. 8. May perform other duties as assigned.

Required Education and Experience Six years of related work experience, four of them in the same job family at the next lower level and a high school level education; or four years of related work experience and an Associate degree; or little or no work experience and a Bachelor degree in a related field; or an equivalent combination of experience and education.