Parts Manager

Job Description

Job Description

Who We Are:

Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the Parts Manager, you will be responsible for the execution of tasks involved with the parts warehouse or sales counter operation at the branch. This includes Safety, cleanliness, all daily reporting, Cash business management, communication with local Service Manager(s), and Regional Parts Manager.

Primary Responsibilities:

• Participate and administer all required OSHA and Yancey Brothers Safety guidelines.
• Maintain a clean working environment to include warehouse and parts counter areas.
• Address all daily operational requirements, to include stock, customer, shop, and transfer orders in a timely manner.
• Additional operational process requirements to include, Open Backorders, Vendor orders, Cycle Counts and No-Location parts.
• Initiation of a claims process for shipping errors,
• Manage the Cores and Warranty Parts return processes.
• Oversight and daily completion of fulfilling all orders in a timely manner including branch transfers received prior to cut-off, delivering shop orders, and assisting customers with loading.
• Schedule Parts department staff to provide coverage during normal operating hours.
• Oversight of local parts staff training and development.
• Communicate local personnel performance issues with Regional Parts Manager.
• Maintain all assigned equipment to include scanners, forklifts, and order pickers.
• Assist Regional Parts Manager in attainment of branch profitability and operational KPI’s.
• Management oversight of parts inventory accuracy and variances.
• Oversee all administrative functions to include Customer dispute resolution, cash collection and reconciliation.
• Communicate regularly with the locally assigned Product Support Sales and Service teams.

Additional Responsibilities:

• Participate in required safety program and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should be organized, show an attention for detail and a sense of urgency. You should have basic computer skills, safety conscious and the willingness to learn. The ability to multitask, problem solve and provide superior customer service are essential to this position as well.

Education/Experience:

• High school or equivalent
• Specific industry experienced desired or an equivalent college degree.
• Minimum of 5 years of experience.

Required Qualifications/Skills:

• Able to obtain forklift certification
• Ability to lift 50 lbs repetitively and occasionally higher amounts with assistive devices
• Willingness to work in hot/cold weather conditions
• Attention to detail
• Basic computer skills (email, internet, basic data entry)
• Problem solving and multitasking
• Safety conscious and customer focused
• Be self-driven and take pride in your work

Preferred Qualifications/Skills:

• Prior experience in a warehouse environment

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Compensation
• Individual Bonus Opportunities Available
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave 

Career Development

• Tuition Reimbursement
• Ongoing Training 
• Advancement Opportunities