Lead Host

Lead Host Job DescriptionWe are hiring people to join our team as Lead Host Staff! The Lead Host coordinates the flow of the restaurant and is the first and last point of contact with our guests. Responsibilities include:coordinating guest seating and reservations for the host teameffectively managing wait lists and providing accurate wait timescoordinating with management to ensure smooth table turnovermaintaining a professional, warm demeanor throughout each shiftAt least 2 years of Host experience in a high-volume restaurant is required.A Few of Our Lead Host Benefits:Restaurant DiscountsEmployee Assistance Program - Focusing on a Commitment to Mental Health & WellnessPaid Vacation for Qualifying EmployeesBlue Cross Blue Shield Medical InsuranceDental & Vision InsuranceLife, Accident Protection & Critical Illness InsuranceDomestic Partner Benefits401(k)Lead Hosts are responsible for host training, the maintenance of training manuals and upholding standards of guest service. Responsible for the initial warm greeting and seating of guests, answering of telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assist with Coat Check duties as directed.Essential Functions:Interact with, direct, train and develop host employees in a fair and dignified mannerWarmly greet and seat guests in the restaurantAnswer telephones, and take orders, messages and reservationsAvailable to work a variety of hours, days and shifts, including weekendsSafely and effectively move chairs, tables, highchairs and booster seatsSafely and effectively use and operate all necessary tools and equipmentAbility to effectively communicate in order to perform and follow job requirements in written and spoken directionMultitask calmly and effectively under pressureWork in a confined, crowded space of variable noise and temperature levelsAble to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 poundsAbility to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfacesKey Responsibilities and Duties:Ensure the overall guest experience exceeds expectations and anticipate guests' needsGreet guests with a warm, sincere smileUse tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesyAssist with processing hosts' new-hire paperworkSchedule, conduct and/or oversee all aspects new-hire and on-going host trainingReview and maintain host manuals and training materialsObserve host employees' service standards and communicate observations to Management, Partners and Trainers; Assist in developing and implementing necessary plans of actionAssist with maintaining and updating restaurant's "zoning" proceduresUse proper phone and voicemail etiquette and guidelinesAssist with clearing, cleaning and resetting tables and maintaining restroomsSell and accurately account for gift cardsUnderstand and respond knowledgeably to questions about the restaurant and menuFollow all steps of serviceUnderstand and follow the food allergy procedure and special orders/restrictionsProficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systemsComply with all safety and sanitation guidelines and proceduresSuccessfully complete alcohol awareness trainingFollow all rules, policies, procedures and conditions of employment, including those outlined in the Employee HandbookGet along well with others and be a team playerOther duties will be assigned as needed