Administrative Assistant

Description

We are Hiring Administrative Assistant

Location: White River Junction, Vermont, 72 South Main Street
Work Hours: Monday - Friday, 8 am - 4 pm

About Us:
ARIS Solutions is more than a workplace - it's a community dedicated to financial excellence and employee well-being. We enable our agency partners to focus on providing quality support to individuals with disabilities and veterans by managing their administrative and financial work. We believe that everyone should be able to stay in their own homes and choose their own care providers.

Position Summary:
The Enrollment Administrative Assistant plays a key role in supporting the enrollment process by delivering exceptional customer service and performing a wide range of administrative tasks. This position serves as the primary point of contact for external parties, including contractual agencies, Veteran Administration, families, and vendors, ensuring timely and accurate communication. Responsibilities include managing inquiries, distributing enrollment documentation, coordinating with internal teams, and maintaining compliance with organizational policies and procedures.

Duties and Responsibilities:
• Manage main email accounts for Enrollment department, routing documents as needed
• Preparing and sending outgoing mailings and packages by request
• Reviewing files and records to answer requests for information about timesheets, payments, budgets or other inquiries
• Receiving, sorting, and distributing incoming enrollment mail
• Manage incomplete Medicaid Enrollment documents received
• Manage IRS mailings
• Manage e-FAX queue on behalf of the Enrollment department, routing documents as needed
• Provide backup with Wage Verifications
• Provide backup for Client Support team members
• Provide backup with New Hire Department of Labor Reporting
• Other duties as assigned

Requirements

Qualifications:

• High School Diploma
• Experience in Customer Service and Clerical Duties
• Effective Communication, both oral and written
• Computer skills (Windows, MS Office Suite and Agency supported software); proficiency in use of email and internet
• Develop and maintain positive relationships with Customers, Agencies and Employees
• Attention to detail and accuracy
• Ability to differentiate client programs
• Strong attention to detail
• Knowledge and understanding of administrative procedures
• Demonstrate a professional/ respectful appearance and attitude, and represent ARIS in such a manner
• Ability to handle sensitive matters with discretion and protect confidentiality
• Ability to de-escalation frustrated clients
• Ability to gather, analyze and process information from a variety of sources
• Time management skills and the ability to prioritize work
• Strong Organization and planning skills
• Strong Problem-solving skills and adaptability
• Ability to explain complex information to users using simple terms