Large Animal Customer Service Representative

Job Description

Job Description

Customer Service Representative – Large Animal Reception (Part-Time)

Quakertown Veterinary Clinic is seeking a friendly, organized, and professional Customer Service Representative to join our Large Animal Reception team.

If you enjoy working with people, thrive in a busy environment, and have an appreciation for horses and farm animals, we'd love to hear from you. As part of our 24/7 veterinary hospital, you'll play an important role in creating a positive experience for clients while supporting our large animal veterinarians and staff.

Our team is committed to providing compassionate, high-quality veterinary care and outstanding customer service every step of the way.

As a member of our reception team, you'll help ensure the day-to-day operation of the large animal service runs smoothly. Responsibilities include:

• Answering incoming phone calls in a courteous and professional manner
• Assisting clients with questions and directing inquiries to the appropriate team members
• Welcoming clients and managing the check-in and check-out process
• Scheduling appointments and maintaining an organized daily schedule
• Entering and updating client and patient records accurately
• Preparing invoices and processing payments
• Performing general administrative tasks, including filing, email, mail handling, and maintaining records
• Completing and organizing required state documentation

• Part-time position
• Consistent daytime hours supporting our Large Animal service

• Previous experience in customer service, reception, or a client-facing role is required
• Strong verbal and written communication skills
• Excellent organizational skills with the ability to manage multiple tasks efficiently
• A positive, team-oriented attitude and a commitment to providing exceptional customer service
• Comfort working in a veterinary setting; experience with large animals is helpful but not required
• Professional communication, appearance, and conduct

Joining Quakertown Veterinary Clinic means becoming part of a collaborative team dedicated to exceptional veterinary care. As one of the first people our clients interact with, you'll help create a welcoming, supportive experience while contributing to the care of horses, livestock, and the people who depend on them. If you're looking for meaningful work in a professional and compassionate environment, we'd love to meet you.