IAM Operations Engineer

Position IAM Operations Engineer Job Overview Identity and Access Management (IAM) team within Travelers Cybersecurity organization is seeking an IAM Operations Engineer to join the IAM Operations support team. Responsible for reviewing servers and applications performance metrics to identify bottlenecks, address issues and enhance efficiency. Works across the organization with diverse engineering teams and lines of business to quickly troubleshoot, identify and resolve business-impacting incidents. Remains organized, focused and cool-headed while working under immense pressure. Participates in 24/7 critical applications support, occasionally working after hours and weekends to implement changes or troubleshoot and resolve issues. Possesses great communication skills handling sometimes difficult conversations with customers. Ability to multi-task in an environment of changing priorities. This position requires a technical, self-driven, self-learning, people-oriented individual that will thrive under quickly changing challenging situations. Under general supervision, demonstrates a general understanding of the activities performed related to Identity and Access Management support. Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management, and technical resources. Participates in the design, development, and implementation of technology solutions supporting one or more business or technology areas. Primary Job Duties & Responsibilities Provide production support to various Web Access Management services supported by IAM, including SiteMinder, Access Gateway, Okta, Profile Abstraction data provisioning, and SSO certificates renewal. Provide production support for Identity Management services supported by IAM, including SailPoint IIQ, SailPoint nightly batch processes checkout, and MFA. Setup and support Autosys batch jobs. Coordinate with different teams to close open issues by doing continuous follow-ups. Provide support for all Identity & Access Management services by setting up changes, resolving incidents, investigating problems, and completing service requests. Coordinate and communicate line-of-business impacting changes at cross-LOB meetings. Implement changes during application change windows adhering to ECRM guidelines. Required Qualifications and Experience Education and experience: Bachelor’s degree in Computer Science, a similar degree, or equivalent work experience. 4 years of experience in Information Technology Security Engineering or Software engineering. Technical Skills & Competencies: Identity and Access Management experience with Okta SSO and SailPoint ISC. Server administration and remote admin tools. Knowledge of Unix and Windows operating systems and SQL. LDAP server installation, configuration, and directory support. SQL command proficiency. Knowledge of F5 load balancer, DNS, DHCP, and IP configuration. Server service monitoring. Active Directory/AD LDS and Azure experience. ServiceNow experience. Experience with AI. Scripting knowledge such as Perl, Shell, PowerShell, or other. Additional attributes: Ability to multi-task in an environment of changing priorities. Strong written and oral communication skills. Capability to handle difficult conversations with customers. Availability to work nights, weekends, and on-call support. Willingness to learn new skills. Work Environment 24/7 critical application support with occasional after-hours and weekend work. Participation in night and weekend on-call support may be required. Compensation and Benefits Salary Range: $126,500.00 - $208,700.00. Benefits include: Health Insurance for employees and eligible family members. Retirement: 401(k) match dollar-for-dollar up to 5% of eligible pay, with an annual maximum; Pension Plan 100% funded by Travelers. Paid Time Off: minimum of 20 days annually, plus nine paid company holidays. Wellness Program: tools, discounts, resources for wellbeing; free professional counseling and health coaching. Student loan savings program: Travelers contributes to 401(k) for student loan payments. Volunteer encouragement: Matching Gift and Volunteer Rewards program. Employment Practices Travelers is an equal-opportunity employer. We value diverse talents and comply with all applicable laws. #J-18808-Ljbffr