Service Technician II

Service Technician II

At Kenco Logistics, you're more than just a team memberyou're part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forwardone shipment at a time.

Functions

• Responsible for scheduling planned maintenance of all fleet services equipment, automated systems, and conveyors, and keeping updated records of PM's completed.
• Performs corrective repairs and preventive maintenance on MHE, batteries, automated systems and conveyors in accordance with site and original equipment manufacturer standards.
• Maintains regular communication with site managers, supervisors, and operations leaders regarding equipment status, service requirements, project timelines, work progress, delays, or obstacles that may impact operations or customer commitments.
• Meet or exceed established performance metrics including service response times, first-time fix rates, and preventive maintenance completion schedules.
• Manages equipment condition and supports repair readiness by reporting damage, coordinating required parts, and maintaining accurate service and inventory records.
• Communicates with parts team on parts and supplies needed to maintain equipment.
• Maintains parts inventory and repair records for all equipment by completing accurate paperwork.
• Accesses and navigates original equipment manufacturer (OEM) software platforms to perform diagnostics, troubleshooting, and equipment programming.
• Uses OEM software, service manuals, wiring diagrams, and parts schematics to diagnose mechanical, electrical, and hydraulic issues and perform required adjustments or replacements.
• Achieve and maintain minimum 80% technician efficiency or 100% PM completion monthly by maximizing billable work hours relative to total available work time.
• Conducts routine inspections of equipment and safety devices to ensure compliance with OSHA, facility, and manufacturer standards.
• Understanding of Occupational Safety and Health Administration (OSHA) regulations applicable to material handling equipment, industrial maintenance, and field service operations.
• Must interact with customers and coworkers in a professional manner.
• Responsible for general cleanliness of service area always.
• Conducts thorough monthly inspections of assigned service vehicle or shop workspace according to company checklist and schedule.
• Maintains organized, clean, and efficient workspace in service vehicle or shop area following 5S methodology (Sort, Set in Order, Shine, Standardize, Sustain).
• Knowledge of customer facility-specific safety requirements, site access protocols, and contractor safety orientation procedures.
• Supports the Kenco Operating System by identifying ways to work more safely, efficiently, and effectively, and sharing ideas that help the team and company get better.

Qualifications

• High school diploma, G.E.D. or tech school graduate required.
• 2-4 years of mechanic experience; preferably prior experience with repair and maintenance of material handling equipment, automated systems, and conveyors, or similar equipment.
• ASE Certification preferred. Silver and/or Gold Certification preferred.
• Electrical journeyman certification preferred.
• Electrical and pneumatic experience preferred.
• Ability to troubleshoot mechanical and electrical problems on multiple types of equipment.
• Proficiency using email, work order management software, and mobile applications for daily job functions.
• Able to read and understand electrical and hydraulic system schematics.
• Self-motivated, self-directed, highly responsible, and able to work both independently and as part of a team.
• Must be able to frequently lift/carry/push/pull up to 50 lbs.
• Supply own mechanic technician hand tools.
• Must be able to safely operate lift trucks.

Competencies

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Decision Quality - Making good and timely decisions that keep the organization moving forward.
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Travel Requirements

• This position is expected to travel approximately 25% or less.
• A passport is not required, but recommended.