Associate Center Operations Director

We’re unique. You should be, too. We’re changing lives every day for both our patients and our team members. We’re different than most primary care providers and are rapidly expanding, needing great people to join our team. Responsibilities Patient Experience: Enhances overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction. Slot Utilization: Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency. Slots Quality: Ensures the quality of appointment slots, maintaining a balance between availability and the needs of patients. Available and Accessible: Ensures that the team is readily available and accessible to all patients, reducing wait times and barriers to care. Disenrollment: Monitors and manages patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care. Orphan Patients: Identifies and manages orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care. Center Culture (Engagement): Cultivates a positive center culture that promotes team engagement and a collaborative working environment; implements initiatives to boost staff morale and engagement. Center Workforce Planning: Develops and executes effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands. Onboarding of Line Staff: Oversees the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team. Teammate Retention (Turnover): Implements strategies to improve teammate retention and reduce turnover rates; fosters a supportive environment that encourages long-term commitment and career growth. Performs other duties as assigned and modified at manager’s discretion. Knowledge, Skills and Abilities Ability to build relationships: understands the power of relationships and fosters a culture of collaboration and mutual respect, building strong connections with staff, patients, and external partners to enhance the overall experience. Strong business acumen and data-driven mindset: utilizes a data-driven approach to inform decision-making; analyzes key performance indicators and metrics to identify areas for improvement and track progress towards goals. Team builder: develops and implements strategies to engage and develop team members; promotes a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge of general operations standards, functions, methods, techniques, practices, processes, and procedures; understanding of regulatory standards and local, state, and federal laws and where to find information on standards. Excellent critical reasoning, decision-making, and problem-solving skills: analyzes situations, determines risks, and finds solutions to prevent future issues and resolve recurring defects. Strong organizational skills and attention to detail: handles multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives. Intermediate working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and other word-processing, spreadsheet, database, email, and presentation software. Spoken and written fluency in English. This position requires use and exercise of independent judgment. Flexible to work evenings, weekends, and/or holidays as needed. Education and Experience Criteria BA/BS degree in Healthcare Administration, Business Administration, Biological Science program, or closely related discipline (required). Additional experience may be considered in lieu of education on a year-for-year basis. Minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment (required). Minimum of 3 years of supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment (required). Pay Range $83,638 - $119,482 salary. Final compensation will depend on experience, education, location, and other factors. May also be eligible for bonuses or commissions. Employee Benefits #J-18808-Ljbffr ChenMed LLC