Custodial Services Supervisor

Custodial Services Supervisor

The Supervisor is responsible for delivering quality and reliable services to the academic and administrative units on the Columbia University campus.

Responsibilities

• Supports the programmatic and fiscal strategy for achieving departmental goals
• Directly supervises staff in the delivery of programs necessary to maintain facilities in the most efficient and effective manner
• Assists the Manager in developing priorities to achieve departmental objectives
• Manages workload across the unit to assure timely and quality response to requests for service
• Determines the most effective manner to allocate resources during periods of peak demand
• Administers performance standards and productivity measures to meet service expectations, track progress, and assess customer satisfaction
• Continually assesses performance through established standards and applies corrective measures as required
• Coordinates development and implementation of custodial programs, routines and schedules. Analyzes feedback and adjusts programs, schedules, and labor requirements accordingly
• Supports the Manager and works closely with other managers and supervisors across Facilities Management to ensure a well-coordinated effort to maximize the provision of complementary services
• Supports safety programs for the continual maintenance of a safe workplace and a safety-conscious staff
• Involved in managing parts and materials inventories for the shops to ensure adequate stocking levels
• Works with the Manager of Special Events to coordinate coverage for special events
• Participates in the hiring, training, evaluation, and termination of staff as required
• Interprets the collective bargaining agreement and resolves issues that may arise
• Evaluates and makes recommendations on equipment, supplies and procedures
• Ensures that all custodial activities and programs are accomplished in accordance with statutory requirements and regulatory guidelines
• Performs other related duties as required

Minimum Qualifications

• Bachelor's degree and/or its equivalent
• Minimum of 3-5 years related experience
• At least three years' experience in positions of increasing responsibility in custodial services or a related field, preferably in a large complex organization
• Experience managing staff
• Excellent interpersonal and written communication skills

Preferred Qualifications

• Computer literacy

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.