Medical Office Assistant

Job Description

Job Description

JOB SUMMARY

At Solvera Health, every patient interaction makes a difference in cultivating a positive environment. The “hospitality in healthcare” approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Solvera Healthcare system.

The Medical Assistant is a member of the health care team primarily responsible for providing support to physicians, nurses, and other licensed medical staff by facilitating efficient patient flow, assisting with various patient care activities, and performing related administrative functions. The Medical Assistant is responsible for ensuring efficient patient flow through the clinic; maintaining neat, clean and safe patient care areas; promoting patient satisfaction by interacting with patients in a professional, friendly manner; safeguarding patient confidentiality.

The Medical Assistant reflects the mission, vision, and values of Solvera Health, consistently practices the “hospitality in healthcare” philosophy, and adheres to high standards of customer care.

Primary Responsibilities:

• Assures efficient patient flow through the facility:
  • Prepares patient for examination; anticipates/sets up equipment or supplies needed for visit.
  • Obtains accurate vital signs, per organization standards.
  • Promptly informs the provider and registered nurse of any significant change in vital signs or acute symptoms.
  • Documents reason for visit and updates/confirms pertinent medical history, such as allergies, smoking history and pharmacy information.
  • Responds to needs to expedite visits and maintain flow of patients and prioritize tasks accordingly.
• Assists practitioner with medical and surgical procedures in accordance with established protocols such as:
  • Electrocardiogram (ECG), venipuncture, immunizations, setting up procedure trays, specimen collection and/or Clinical Laboratory Improvement Amendments (CLIA) waived testing as directed by Provider.
• Provides high quality care by:
  • Prepares and stocks all exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments.
  • Participates in environmental safety rounds.
  • Assists in maintaining vaccine/medication inventory.
  • Monitors and maintains equipment and instruments according to clinic guidelines.
  • Adheres to office opening and closing procedures.

• Functions as an integral part of the patient care team and promotes patient satisfaction by interacting with patients in a professional, friendly manner:
  • Accepts and performs delegated responsibilities in a positive manner.
  • Offers assistance to others.
  • Attends and participates in staff meetings
  • Communicates appropriately and effectively with patients and patient care team (in the office and on the phone)
• Performs all other duties as assigned by the Supervisor or Manager

Job Qualifications

• High school diploma or GED.
• Completion of accredited Medical Assistant training program preferred
  • Accepted documentation of education :
    • New MA Graduates within 6 months from date of graduation from an MA Program must submit: a letter from the school or a letter from the certifying body
    • Non-Certified MAs or new graduates past 6 months from date of graduation from an MA program must submit: a letter from the certifying body
      • If you are not certified, you are required to do all duties as assigned other than injections, blood draws and helping with procedures.
• Experience with electronic medical record preferred
• One to two years of ambulatory care experience.

To be considered a CMA (Certified Medical Assistant) , the candidate must have written proof of completion of one of the five eligible certification exams (AAMA, AMT, NCCT, NHA, NRCMA).

• Within first six months of employment, candidate will complete one of the following certifications, allowing up to two test attempts:
  • Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA)
  • Registered Medical Assistant (RMA) through American Medical Technologists (AMT) or
  • National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT)
  • Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA)
  • Nationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP)