Managed Services Engineer - Azure

Job Summary The Managed Services Engineer – Azure Storage is responsible for designing, deploying, and supporting enterprise file storage solutions in Microsoft Azure, with a primary focus on Qumulo file storage and native Azure Storage services. This role partners closely with customers and internal teams to ensure storage platforms are secure, performant, scalable, and cost‑effective. The ideal candidate brings strong Azure storage expertise, operational discipline, and a customer‑first mindset, with a passion for continuous improvement and automation. This is a fully remote role requiring a dedicated, distraction‑free home office and active participation in video meetings. Occasional travel may be required. Role Description Design, deploy, and support Qumulo file storage clusters in Microsoft Azure Administer Azure Storage services, including Azure Files, Blob Storage, and Managed Disks Monitor, troubleshoot, and resolve storage performance, capacity, and availability issues Optimize storage environments for performance, resiliency, security, and cost efficiency Lead and contribute to managed services projects and service improvement initiatives Engage directly with customers through meetings, incidents, change requests, and project delivery Develop, maintain, and follow Standard Operating Procedures (SOPs) for storage operations Implement monitoring, alerting, and reporting using Azure Monitor and Log Analytics Support Infrastructure as Code (IaC) and automation initiatives for repeatable deployments Track time and document work accurately in SHI systems Participate in audits, compliance activities, and a rotating on‑call schedule Escalate complex issues and collaborate with senior engineers and architects when needed Provide support and guidance to lower‑tier engineers as needed Technical Focus Areas Qumulo file storage in Microsoft Azure Azure Files, Azure Blob Storage, Managed Disks Azure Virtual Machines and Networking Identity, security, and access controls related to storage Monitoring, logging, and alerting Automation and Infrastructure as Code Behaviors and Competencies Collaboration: Proactively seek diverse perspectives, facilitate open communication, and drive consensus. Initiative: Seek challenges, initiate projects, and contribute innovative ideas. Communication: Effectively convey complex ideas to diverse audiences and support strong communication between teams. Customer Service: Seek customer feedback, empathize, and tailor solutions to unique needs. Technical Troubleshooting: Detect potential issues, implement preventive measures, and devise innovative solutions. Time Management: Use time effectively, balance multiple tasks, and meet deadlines. Organization: Coordinate multiple projects, delegate tasks, and employ advanced organizational tools. Willingness to Learn: Regularly integrate new skills, accept feedback, and adapt accordingly. Self-Development: Actively seek feedback and use it constructively for personal growth. Skill Level Requirements Experience deploying Qumulo file storage in Azure Proficiency with Azure Files, Blob Storage, Managed Disks, Azure Monitor, Log Analytics, and Azure Backup Experience with Infrastructure as Code using Terraform and/or ARM/Bicep Automation and scripting with PowerShell, Python, and/or Azure CLI Working knowledge of Windows Server, Linux, SMB/NFS permissions, and access control Strong analytical, troubleshooting, and problem‑solving abilities Excellent written and verbal communication skills Ability to manage priorities and meet deadlines in a fast‑paced environment Strong sense of ownership, accountability, and customer focus Collaborative, team‑oriented mindset Adaptability and commitment to continuous learning Ability to work effectively in a remote, camera‑on environment Other Requirements Bachelor’s degree in a relevant field or equivalent practical experience 3–5 years of experience in a managed services or Azure‑focused engineering role Hands‑on experience supporting production Azure storage environments Experience using version control systems (Git, Azure DevOps) Up to 10% travel annually Ability to work occasional overtime or holidays as business needs require Participation in a rotating on‑call schedule Must maintain utilization targets set by leadership Must successfully pass a CJIS background check upon hire and annually thereafter Certifications Microsoft Azure Associate‑level certification (AZ‑104 or equivalent), or ability to obtain within 3 months ITIL v3+ certification, or ability to obtain within 6 months Preferred Requirements Experience supporting large‑scale or performance‑sensitive file workloads Familiarity with IT Glue, Autotask, Datto RMM, and documentation tools Experience with monitoring, alerting, and automation practices Experience supporting regulated environments (e.g., CJIS, FERPA) Compensation The estimated annual pay range for this position is $125,000 – $155,000, which includes a base salary and bonus/commissions. The compensation for this position is dependent on job‑related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401 K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status #J-18808-Ljbffr