Field Service Engineer

Field Service Engineer (can live in Ontario, CAN or the US)
The client is an stablished and growing, machine design, manufacturing and automation business is seeking a Customer Service Technician interested in traveling to customer sites to install, train, and troubleshoot equipment. 

Product lines are custom, high performance automated machines, which have a PC computer user interface, PLC, machine tool equipment, and occasionally robotics and conveyors.  Travel for customer service averages 80 - 90% throughout the year . 

RESPONSIBILITIES:

• Installing new equipment and training customers
• Troubleshooting equipment
• Responding to customer maintenance calls
• Handling customer issues and making sure the customer is 100% satisfied before you leave the site
• Logging the results of customer visits in CRM system for future follow-up by anyone in the group and for reporting purposes.
• Escalating issues to the proper level if assistance is required to resolve the problem.
• Other responsibilities will include machine assembly for the Production Department and balancing parts in the Balancing Service Department depending on the needs of the business.

• Experience troubleshooting automated machines
• Strong problem-solving abilities
• Excellent customer interfacing skills
• Ability to collaborate successfully in a small team and across departments
• Position reports to Technical Service Manager and requires frequent collaboration with the Controls Engineering team. 
• Company culture values respectful interactions with teammates and customers, with openness to improvements and innovation.
• Service customers in areas like Guelph, Toronto, Stratford-Canada and the US

• 2-10+ years’ experience
• Required High School Diploma or GED,
• Desired Technical Associates Degree
• Knowledge of programmable logic controllers and real-time control systems a plus
• Repair machinery and production plans in: Automotive, Energy, Pumps & Fans, Aerospace