Desktop Support Analyst

Macpower Digital Assets Edge

Zanesville, OH

Working Hours: Monday to Friday from 09:00 AM to 05:00 PM

Requirements:

High School diploma with 3-5 years' experience with Desktop and Server platforms
Bachelor's degree in computer science is a plus.
Certifications issued by Microsoft, Apple or CompTIA are plus.
Problem solving and critical thinking abilities.
Great customer service skills to patiently and calmly handle customers who are frustrated with their systems' technical problem.

Responsibilities:

Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies.
Performs analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies, and associated problems.
Performs analysis, diagnosis, installation, and resolution of remote access technologies and associated problems.
Performs analysis, diagnosis, coordination, and planning of horizontal network cable management processes including installation, moves, adds, changes, and repairs.
Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
cts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
Responsible for partnering with the business units supported to understand the business impact of support issues.
Responsible for project analysis, design, coordination, and planning for all technical components of desktop related projects.
Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds, and changes within the desktop computing environment.
Technical documentation of hardware/software additions or changes.
Update inventory, addition or changes to the inventory database.
Demonstrates creativity and initiative in problem solving.
Updates and closes trouble tickets and service requests.

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Desktop Support Analyst in Zanesville, OH vacancy

Desktop Support Analyst
...PMRequirements:High School diploma with 3-5 years' experience with Desktop and Server platformsBachelor's degree in computer science is a... ...technical problem.Responsibilities:Provides complex technical support, planning, and coordination for End User touch points of the...
Suggested
Remote work
Monday to Friday
MDA Edge
Zanesville, OH
3 days ago
Pharma Sales Ops Support Analyst — SLA-Driven & SOP Expert
A Management Consulting firm is seeking a skilled Customer Support Analyst to address challenges faced by Pharmaceutical Sales Representatives. Responsibilities include managing ticket requests professionally and documenting processes. Ideal candidates should have at least...
Suggested
Keen360, Inc.
Hopewell, OH
1 day ago
911 Call Taker
...Education Requirements Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience. Successful...
Suggested
Night shift
Rotating shift
National Public Safety Careers
Zanesville, OH
1 day ago
Technical Professional (Associate-Senior) - Cementing
...Halliburton, we're committed to providing you and your family with a comprehensive and affordable benefits package - which means we offer support for your physical, emotional, financial and parental needs, both now and in the future. When you join our team, you'll have access...
Suggested
Full time
Part time
Second job
Work from home
Halliburton
Zanesville, OH
6 days ago
Call Center Agent
There are 75,000+ reasons to join Delta Airlines - every current employee has their own. You will keep climbing with complete Compensation & Benefits, amazing Growth & Development and unmatched Travel Perks. Delta is currently hiring for Call Center Agent positions that...
Suggested
Currently hiring
Delta Airlines
Zanesville, OH
4 days ago
In-Store Sales Lead Generator
$20 - $22 per hour
Columbus Worthington Air Columbus Worthington Air is hiring In-Store Sales Representatives / Lead Generators to represent our HVAC and plumbing services inside national home improvement retail stores. Pay: $20 -$22 per hour + uncapped commission Earning potential...
Hourly pay
Weekly pay
Full time
Part time
Work at office
Flexible hours
Shift work
Weekend work
Columbus Worthington Air
Zanesville, OH
1 day ago
911 Call Taker
...Education Requirements Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience. Successful...
Night shift
Rotating shift
Regional 911 Intake Solutions
Adamsville, OH
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Desktop Support Analyst. Be the first to apply!