Team Lead

Job Description

Job Description

Idol Ridge Winery, Lodi, NY
Join Our Team as a Winery Team Lead!
We are looking for a motivated, hands-on Team Lead to help guide our team in delivering an exceptional winery experience. This role combines leadership, staff supervision, and hospitality, ensuring daily operations run smoothly while creating a welcoming and memorable experience for every guest. The ideal candidate is a strong communicator, a positive role model, and a natural leader who enjoys developing team members, supporting daily operations, and providing outstanding customer service in a fast-paced winery environment.

Essential Job Functions: 

Manages all customer service aspects relating to tasting room operations

• Ensures that employees effectively and appropriately carry out the company’s customer service policies and procedures
• General upkeep of the tasting room
• Ensures a safe and working customer experience environment by facilitating safe working behaviors of the team. 
• Ensures maintenance of equipment, facility, and grounds using a preventative maintenance program. (i.e., shoveling snow, watering plants, and weeding)
• Monitors info@ and responds to email inquiries promptly
• Coordinates the winery reservation details with guests

Responsible for the Financial Results of the tasting room:

• Managing store operation procedures per company guidelines, ensuring accurate inventory procedures and levels, payroll, opening and closing procedures, money handling, cash control procedures, tracking and reporting of the tasting room expenditures, all Square functions, etc.
• Perform all duties with the highest standard of quality and cleanliness
• Manage all aspects of shipping, ensure shipping products are stocked, and communicate any shipping material needs

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Dedication to providing exceptional customer service
• Good communication skills and strong interpersonal and conflict resolution skills
• Exceptional team-building capability
• Strong business math and accounting skills
• Strong analytical/decision -making skills
• Computer literacy, including experience with POS systems
• General knowledge of Microsoft Office and Google Suite
• Wine knowledge is helpful but not required
• Must have some retail experience

Education/Experience:

Must have a degree in business or two years’ experience.

Work Schedule:

This position will require you to be available days, nights, weekends, and to have the flexibility to work at our other locations when needed, including on- and off-site events.