Senior Services Receptionist (TEMPORARY)

Receptionist

Under the general direction of the Senior Services Manager, the Receptionist greets and assists visitors, members, residents, and staff members. Provides information on program inquiries, registration, facility use, payments, and addresses general questions both in person and on the phone and works collaboratively with other staff.

Essential Functions:

• Acknowledge and assist all persons that enter the building with eye contact, a smile and professional greeting
• Answers all incoming phone calls with professionalism in order to provide information, transfer to appropriate party or take messages
• Retrieves and reviews voicemails throughout the day, returns calls or relays messages accordingly
• Provides factual information which may require interpretation of policies and procedures
• Proactively communicates problems or delays to those affected
• Ensure all visitors are identified, have been signed in/out and do not cross the red line until directed
• Complete and maintain inventory of equipment, all office and art supplies, and food orders; distribute supplies as necessary, assist with re-ordering as needed
• Communicate clearly and concisely, orally and in writing

Occasional Functions:

• May assist other staff as needed and with overflow work as assigned

Typical Qualifications:

High School diploma or equivalent and three years customer service experience

Supplemental Information:

Licenses and Certifications: Current and valid CPR and first aid certificate issued by the American Heart Association Valid California driver's license with a good driving record at time of appointment Knowledge of:

• Local government organization and functions
• Applicable laws, codes and regulations
• Uses of all appropriate equipment and/or tools to ensure workplace safety
• Safety principles, practices and equipment related to the work
• Standard office practices and procedures
• Record keeping principles and practices

Ability to:

• Maintain privacy and security of all members and volunteer information and access to such information. Such information is accessed on a need to know basis for business purposes only
• Ensure compliance with policies and procedures related to safe work practices
• Multitask, understand and follow instructions
• Work independently
• Pass pre-employment screening/background/drug test

Skills:

• Have a positive attitude and willingness to be a team player
• Work in socio-economic and multicultural community
• Basic communication and telephone skills
• Basic algebraic and accounting calculations including monetary transactions
• Able to effectively present information and respond to questions from directors, employees and general public
• Effective interpersonal skills to maintain professional and positive relationships with members and staff
• Computer equipment and applications related to the work including Microsoft Office and Outlook

Benefits:

PROBATIONARY PERIOD: Employees in this classification serve a probationary period of one (1) year.

EMPLOYEE LEAVE: The City offers a generous Vacation and Sick leave program, plus 10 annual holidays and one (1) floating holiday. Employees accrue 80 hours per year of sick leave; employees accrue 80 hours of vacation leave for the first five years; after five years, employees accrue additional vacation leave based on years of service.

BACHELOR DEGREE PROGRAM: The City of Desert Hot Springs participates in the Civic Scholars Program and offers its full-time employees the opportunity to earn a bachelor's degree at no cost to the employee. Civic Scholars is an employer sponsored college pathway for the employees of Desert Hot Springs that is fully online and self-paced. Built to be mobile friendly, it allows the working adult to start or complete their bachelor's degree from a regionally accredited, non-profit university with no disruption to their work life balance. Details about this program, and how employees can obtain a bachelor's degree at no cost, is available from Human Resources.

RETIREMENT: The City participates in the Social Security system and all employees are covered by the Public Employees Retirement System (PERS). Employees pay the Member's contribution depending on their prior PERS eligibility. Membership is mandatory. The retirement formula for new employees is 2% at 60, or 2% at 62, depending on prior PERS eligibility, with highest three-year compensation average.

INSURANCE: The City contributes a maximum amount per month towards the cost of medical, dental and vision coverage available to employees and dependents; life insurance is paid by the City.

DEFERRED COMPENSATION PLAN: Available for interested employees, offered through ICMA.

DRUG FREE WORKPLACE: In compliance with the DRUG FREE WORKPLACE ACT OF 1988 it is City policy to maintain a drug free workplace.