CASE MANAGER - CPA -HYBRID

Job Description

Job Description

The candidate must reside within the following county(s) within Region 8: Bexar, Kerr, Bandera, Gillespie, Kendall, Comal, Guadalupe, Frio, La Salle, Atascosa, Wilson, Karnes, Victoria, Gonzales, De Witt, Lavaca, Calhoun, Jackson, Val Verde, Edwards, Real, Kinney, Uvalde, Medina, Maverick, Zavala and Dimmit County.

PRIMARY FUNCTION/RESPONSIBILTY

Responsible for case management functions that include direct services to foster families and youth, maintenance of records to keep in compliance with licensing regulations, and consultation with foster families and agencies to ensure that the programs meet the needs of the children in residence.

Administrative

• Present and participate in regular staff meetings.
• Assist Licensed Administrator with training duties, to include development, preparation, and delivery of training. 
• Maintain and monitor case files, progress logs, educational portfolios, and incident reports weekly for completeness, accuracy, compliance, and security.
• Responsible for preparation of treatment plans and scheduling treatment plan meetings.
• Assist Licensed Administrator with consistent interpretation and enforcement of Policies and Procedures.
• Ensure compliance with all licensing regulations, contract, and purchased placement requirements.
• Prepare youth records for audits as conducted for state licensing to ensure annual requirements are being met.
• Provide direction and support to foster families to ensure compliance with social programs and services.

Program

• Recruit and interview potential foster/adoptive parents.
• Evaluate and determine appropriate child placements.
• Process intake and admission documents for youth.
• Travel to foster homes and conduct a minimum of once monthly home inspections following SJRC guidelines and state licensing standards. Obtain all necessary documentation from foster home as needed.
• Monitor and verify children’s medical/mental health/education needs are being met by communicating with foster families, monitoring all health visits, participating in educational meetings, and obtaining all documentation for youth file.
• Attend court and State meetings with, or as a representative of, the foster family.
• Prepare discharge plans and ensure smooth transition of services.
• Purge files when youth are discharged or foster homes close, and ensure records are stored appropriately.
• Prepare outcome reports, youth roster, and youth documentation to meet state licensing requirements.
• Identify, develop, and maintain positive and professional relationships with support services (e.g., Child Protective Services, CASA workers, therapists, case workers, doctors, law enforcement, juvenile court personnel, school officials and community agencies).
• Traveling within the region 8 (San Antonio and 27 counties surrounding)
• Attend community events as a representative of SJRC.
• Available on call 24 hours/day, 7 days a week.
• Perform other related duties as required.

Case Manager - Aftercare Responsibilities:

• Develop and implement comprehensive discharge planning from the start of placement, incorporating input from the Service Planning team, family members, and community providers
• Ensure assessments are conducted as needed and maintain detailed documentation of child and family progress
• Facilitate monthly face-to-face, phone, or virtual contacts with children and caregivers for at least 6 months post-discharge
• Coordinate educational transitions, including school enrollment and maintaining Education Portfolio
• Submit and track community service referrals to ensure continuity of care in areas such as mental health, medical care, and social services
• Support families in developing strong support networks and accessing community resources
• Organize and facilitate team meetings every 30 days post-discharge as needed
• Assist in transition planning specific to placement type (new provider, reunification, guardianship, adoption, or independent living)

QUALIFICATIONS

Required:

• Bachelor’s degree from an accredited college or university in social work or other human services field.
• 2 years’ experience conducting child-placement activities.

Preferred:

• Master’s Degree from an accredited college or university in social work or other human services field.

Certifications/Licenses/Registrations:

• Valid Texas Driver’s License, good driving record, ability to provide own transportation and proof of current automobile insurance.
• CPR/First Aid Certification (provided).
• SAMA Certification (provided).
• Age minimum of 21 years of age per licensing standards.

PHYSICAL/MENTAL REQUIREMENTS

• Body mobility to stoop, kneel, bend, reach, and walk and walk briskly in order to interact with and monitor children.
• Stamina to work long days and drive long distances. 
• Moderate to heavy lifting to up to 60 pounds.
• Must have the ability to communicate both verbally and in writing.
• Environment requires dexterity to remain calm and adapt to fast paced and emotional environments consisting of children with moderate to severe emotional and psychological needs.
• Home-like settings with varying moderate to high degrees of background noise. 
• Travel of 70% with varying moderate to high degrees of road noise.
• Varying air conditions due to weather, allergens, and car exhaust in vehicles with open ventilation (windows down).
• Campuses are smoke-free, except on permitted campuses in designated areas.
• Possible injury when lifting or moving (child or objects) if employee fails to use proper body mechanics, or if proper techniques are not used when the use of SAMA containment techniques are required.

SJRC’S TEAM CORE COMPETENCIES

1. Organizational Responsibility

• Supports and works to achieve Organization’s mission, vision, core values, strategic goals, and department goals.
• Maintain fiscal responsibility and confidentiality and cooperates in external/internal investigations as required.
• Follows Organizational Policies and Procedures and all federal and state laws, regulations, and guidelines.

2. Professionalism

• Presents a neat, clean appearance and dresses appropriately for the job
• Performs work according to the SJRC mission, vision, and core values.
• Sets a good example for others by own self discipline and behavior and displays positive attitude and demeanor.
• Does not engage in activities other than official business during work hours.

3. Planning and Execution

• Works in an organized manner and uses time effectively.
• Meets commitments, begins work, meetings, and appointments when scheduled, observes policies regarding time off.
• Dependable, accepts responsibility for attendance and punctuality. 
• Flexible: adjust workload to accommodate changes in priorities.

4. Communication

• Use of positive language towards the organization and their goals.
• Handles information in a confidential manner.
• Participate in trainings and meeting as scheduled.
• Listens to details, gets clarification as needed, seeks and asks for help when needed.
• Uses respectful and inoffensive level, tone, and dialogue with coworkers, vendors, visitors, and children.

5. Teamwork

• Establish and maintain positive and professional relationships with coworkers, vendors, visitors, and children.
• Offers support and assistance to coworkers and other staff and works actively to resolve conflicts.
• Volunteers readily and seeks increased responsibility. 
• Generates suggestions and innovate ideas for own position, department, and organization.

6. Health and Safety

• Observes policies on health, safety, and security and maintains a clean work area. 
• Notifies proper authorities of circumstances or situations of possible health hazards. 
• Reports significant and major incidents or accidents.
• Wears proper attire when handling objects/chemicals or performing unsafe tasks.

7. Ability and Accuracy

• Is technically proficient with performance of duties.
• Accomplishes tasks quickly and accurately with few mistakes.
• Learns new knowledge and adapts to new duties and responsibilities.
• Shows pride in correct and accurate work.

DESCRIPTION OF ORGANIZATIONAL RELATIONSHIP/REPORTING RELATIONSHIPS