Front Office Supervisor

Position Front Office Supervisor Department Front Office Purpose The main purpose of the Senior Front Desk Agent is ensuring the correct and appropriate checking in and checking out of guests and providing services to guests in a courteous and professional manner. The Senior Front Desk Agent also needs to be familiar with the A.M. and P.M. checklist. Reports To Front Office Manager, Assistant Front Office Manager Essential Functions To be thoroughly acquainted with all check-in policies and procedures. To be thoroughly acquainted with all check-out policies and procedures. To be familiar with guest scenarios. To be familiar with all technical equipment related to the Front Desk. To be familiar with all hotel facilities. To be familiar with general organization set-up. To be familiar with the inter-relationship between the different departments. Must be able to train new associates. Must be familiar with shift checklist and be able to run the desk in absence of the assistant manager. Hotel Specific Essential Functions To be thoroughly knowledgeable of all Nucleus procedures and reports. Tools and Equipment Computer, printer, typewriter, telephone, pen, pencil, photocopying machine, facsimile machine Working Environment Interior and, on occasion, exterior of the hotel with exposure to weather conditions. Equal Opportunity Employer Omni Hotels & Resorts is an equal opportunity, AA, Disability, and Veteran employer. The EEO is the Law poster is available. The company does not discriminate on the basis of any protected category with respect to the payment of wages. EEOC is the Law Poster. #J-18808-Ljbffr Omni Hotels & resorts