Infrastructure Engineer

Job Title: Infrastructure Engineer
Job ID: 26-03999
Location: Horicon, WI, 53032
Duration: 24 Months on W2 contract

Job Description:


Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), in order to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities generally require a good, basic technical background while also being fairly administrative in nature. Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options.


TYPICAL EXAMPLES: monitoring mainframe job network and restarting/making decisions from pre-defined choices to resolve problems Is limited in breadth, depth, and/or frequency of interaction with external contacts.


Top Must Haves:

• Focus on break fix for hardware/software and ensuring customer satisfaction
• Working and collaborating in a team environment to solve problems and lead and organize projects within Jira
• Good communication to lead scrum practices and communication with factory leaders

Education Preferred : no but relevant experience is Years of Experience Required: 2-year minimum


Job Description/Day to Day responsibilities

• Computer Support Associate and Product Manager
• Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature.
• Performs/monitors standard processes or operations that are highly stable and/or relatively
• consistent in how to fix.
• Organize projects in Jira and run scrum activities

TYPICAL EXAMPLES:

• management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams.
• Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
• Performs/monitors standard processes or operations that are highly stable and/or relatively
• consistent in how to fix.

TYPICAL EXAMPLES:
imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.

• Documents recording and/or distributing information - has some breadth, depth and/or frequency of interaction with external contacts.

Typical examples include updating assets in Service NOW, following KB articles for problem resolution, and following unit specific processes.

• Responsible for effective e-mail communications and ability to create and maintain basic
• documents/records:

TYPICAL EXAMPLES: --


contact lists --process logs --problem incidence reports -customer information updates -
exterior ship orders -- inventory, maintenance or other service records-- handling standard facilities administration requests

• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre-established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations.

Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.

• Applies some technical knowledge in the support of processes or operations

TYPICAL EXAMPLES: --

• understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
• No driving of Client equipment
• Business casual dress code.

Contact:
Vinay Kumar: View email address on click.appcast.io Direct: View phone number on click.appcast.io | URL: Sunrise Systems Inc.