General Manager

Love Fresh Tex-Mex? Yeah... us too.At Surcheros, we believe fresh food is only part of what makes us different.We exist to consistently provide superior and flavorful Fresh Tex-Mex, kindness, and prosperity to every Guest, every Team Member, and every community we serve.We're looking for leaders who care deeply about people, love developing others, and believe that great restaurants are built through great culture.WHAT MAKES US Different?Besides serving ridiculously fresh food every day, we live our FRESH Core Values.We are:Friendly – We create welcoming experiences and genuine relationships.Respectful – We value every person and treat everyone with dignity.Engaging – We communicate openly, listen intentionally, and inspire others.Supportive – We help each other succeed and celebrate wins together.Hardworking – We lead by example, embrace accountability, and never stop improving.We don't just hang these values on the wall—we expect every leader to live them every day.WHAT'S IN IT FOR YOU?We believe great leaders deserve great opportunities.Compensation range is $65,000 - $100,000 annually, inclusive of monthly performance-based bonus opportunities.Compensation is determined based on a candidate’s experience, leadership background, restaurant knowledge, and overall qualifications.As a General Manager you'll receive:Competitive salaryPerformance-based bonus opportunitiesMedical, Dental & Vision Insurance401(k)Paid Time OffHoliday ClosuresLeadership development and ongoing trainingCareer advancement opportunities within one of the fastest growing Fresh Tex-Mex brandsA chance to build your own team and make a lasting impact in your communityWe're growing quickly, which means your career can grow just as fast.ABOUT THE ROLEThe General Manager is the leader of the restaurant.You are responsible for creating an exceptional experience for every Guest while building an engaging workplace where Team Members love coming to work.You set the standard for culture, hospitality, operational excellence, and financial performance.By developing great leaders, coaching your team, and executing at a high level every day, you create a restaurant that consistently delivers outstanding results while living the Surcheros Purpose and FRESH Core Values.WHAT YOU'LL DOLead PeopleCreate a positive, respectful, and engaging culture where Team Members thrive.Recruit, interview, hire, onboard, and retain top talent.Develop Managers, Shift Leaders, and Team Members into future leaders.Conduct coaching conversations, performance reviews, recognition, and accountability.Foster an environment built on trust, communication, and teamwork.Ensure every Team Member understands and lives the FRESH Core Values.Deliver an Exceptional Guest ExperienceChampion genuine hospitality and create memorable Guest experiences.Maintain outstanding standards for food quality, cleanliness, speed, and accuracy.Resolve Guest concerns with professionalism and care.Ensure every Guest leaves wanting to return.Drive Restaurant OperationsLead all daily restaurant operations.Maintain excellence in food safety, sanitation, and health department standards.Ensure proper staffing, scheduling, and shift execution.Maintain equipment, facilities, and restaurant appearance (Inside and Outside).Lead by example by working alongside your team.Own the BusinessTake ownership of your restaurant as if it were your own.You are accountable for:Sales growthProfitabilityLabor managementFood costWaste reductionInventory accuracySchedulingProductivityCash handlingP&L performanceOperational excellenceAnalyze business trends, identify opportunities, and create action plans that continually improve restaurant performance.Build Your CommunityRepresent Surcheros within your local community.Support local schools, organizations, and fundraising opportunities.Execute Local Store Marketing initiatives.Build lasting relationships that strengthen the Surcheros brand.WHAT SUCCESS LOOKS LIKESuccessful General Managers consistently:Build high-performing teamsDevelop future leadersDeliver exceptional Guest experiencesAchieve sales and profitability goalsMaintain outstanding food safety and operational standardsCreate an environment where Team Members feel valued, respected, and inspiredLead with integrity and accountability every dayWHAT YOU BRINGWe're looking for leaders who:Naturally inspire and motivate othersLead with humility, kindness, and accountabilityHave a passion for hospitalityLove coaching and developing peopleAre organized and self-motivatedMake sound decisions under pressureCommunicate clearly and professionallyEnjoy solving problems and finding better ways to operateTake pride in creating a positive workplace cultureThrive in a fast-paced environmentPHYSICAL REQUIREMENTSThe physical demands described here are representative of those required to successfully perform the essential functions of this position.The General Manager must regularly:Stand and walk for extended periods (up to 12 hours)Lift, carry, push, and pull up to 60 poundsBend, kneel, stoop, climb, and reach overheadWork in varying temperatures, including kitchen and walk-in cooler environmentsSafely operate restaurant equipmentCommunicate effectively with Guests and Team Members throughout each shiftReasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.WHY SURCHEROS?We believe restaurants should change lives—not just serve meals.Every day is an opportunity to positively impact our Guests, develop our people, strengthen our communities, and build something bigger than ourselves.If you're looking for more than just another restaurant management job—if you want to lead people, build culture, grow your career, and make a difference—we'd love to meet you.Come Grow Fresh with Us.2–5 years of restaurant management experience, preferably in Fast Casual or Quick ServiceProven leadership experience managing high-performing teamsExperience with hiring, scheduling, coaching, and performance managementStrong understanding of restaurant financials including labor, food cost, and P&L managementFood Safety/ServSafe Certification (or ability to obtain)Proficient with restaurant technology and Microsoft OfficeAbility to travel occasionally for meetings or training #J-18808-Ljbffr