Automotive Service Advisor / Writer | Weekends Off & Up to $80k| Ocoee

Job Description

Job Description

Are you passionate about cars and love helping people? Christian Brothers Automotive in Ocoee is looking for a friendly and skilled Automotive Service Advisor to join our dedicated team. We're not just a repair shop; we're a place built on trust, integrity, and a genuine desire to serve our community. We believe in treating our customers and our team like family, and that means fostering a positive and supportive work environment where everyone feels valued. Imagine working in a place where your contributions are recognized, where you have the opportunity to build lasting relationships with customers, and where you can truly make a difference in their automotive experience. We offer the chance to step away from the weekend grind, with guaranteed weekends off, allowing you to recharge and enjoy your personal time. If you're ready to be part of a team that prioritizes excellent service and a healthy work-life balance, we encourage you to connect with us!

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Career Growth Opportunities

Mon-Fri Schedule

• Greet customers warmly upon arrival, listen attentively to their vehicle concerns, and accurately record repair requests.
• Provide clear, detailed explanations of recommended services and repairs, including estimated costs and timelines.
• Generate repair orders and maintain accurate customer and vehicle records in our shop management system.
• Effectively communicate with the technician team to understand repair progress and any potential issues.
• Follow up with customers to ensure satisfaction with completed work and to schedule future maintenance.
• Build and maintain strong customer relationships by consistently delivering outstanding service and trust.

• Proven experience as an Automotive Service Advisor or similar role.
• Strong understanding of automotive systems and repair processes.
• Excellent communication and interpersonal skills, with the ability to explain technical issues clearly to customers.
• Proficiency with automotive shop management software and general computer skills.
• A customer-first attitude and a passion for delivering exceptional service.
• Ability to manage multiple tasks and prioritize effectively in a busy shop environment.