Fulfillment Center Operations Manager - Nights

Your Opportunity, Your Team The Operations Manager supports QVC and HSN, and is responsible for inbound or outbound operations. You will maintain benchmark levels of safety, efficiency, quality, productivity, continuous improvement within the building and throughout the supply chain, as well as the hiring and development of management and hourly teams. You will report to a Senior Operations Manager and support the team on nights, Wednesday‑Saturday. Where You’ll Work This role is onsite and will require you to work from our Bethlehem, PA daily. Relocation assistance is not available for this role. What You’ll Do Build the initial teams, establishing procedures, metrics and processes Lead a team of Area Managers and hourly associates Develop and administer operational procedures for perfectly completing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy Guide strategic planning and forecasting Develop teammates for career progression and learning Improve safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse Use the site Warehouse Management System (WMS) to improve perfect order fulfillment and provide operational insights to improve WMS effectiveness Champion a customer‑focused mentality across the team, ensuring operational decisions and process improvements consistently support a high‑quality customer experience What You’ll Bring Bachelor’s degree in Business, Supply Chain, Distribution, Logistics or related field, or an equivalent combination of education and experience 4+ years of management experience in fulfillment center/warehouse operations; prefer retail/e‑commerce and apparel experience Experience developing and managing 50+ employees At least 3 years of management experience in Receiving, Inventory Control, or Order Fulfillment Experience using Kaizens or process improvement Benefits & Compensation Our Total Rewards package includes competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and company discounts. In the US market, you can also expect health care benefits starting on day1, a 401(k) plan, and tuition reimbursement benefits. Equal Employment Opportunity QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations or support throughout, please contact us at View email address on click.appcast.io for assistance. #J-18808-Ljbffr QVC, Inc.