Care Lead

Care Lead

Aloma Healthcare, Inc. seeks a talented and experienced Care Lead to join us for a full-time role as an individual contributor. The Care Manager will be responsible for leading patient care teams and ensuring provision of quality healthcare services to all patients. The Care Lead must possess excellent communication, problem-solving, and customer service skills, as well as the ability to remain organized and multitask.

Responsibilities

Lead patient care teams to ensure provision of quality healthcare services

Develop team performance plans, goals, and objectives

Oversee patient care services, including scheduling, tracking, and evaluating

Monitor patient care processes and adjust as needed

Maintain up-to-date records of patient care services

Ensure compliance with all healthcare laws, regulations, and policies

Monitor patient care teams to ensure quality and compliance with safety protocols

Communicate proactively with patients, management, staff, and other healthcare professionals to foster positive relations

Generate KPIs (key performance indicators) and PIP (performance improvement projects) and metrics to improve company base and client level improvements

Conduct and oversee quality meetings (QAPI) and conduct compliance operation audits (client and staff files)

Attend conferences and marketing events and manage media relations/external communications

80% of assignments will involve in-home care responsibilities

Requirements

Bachelor's degree in related healthcare field

5+ years of professional healthcare experience

Strong knowledge of healthcare regulations and laws

Excellent communication, problem-solving, and customer service skills

Proven ability to lead teams in a positive, productive manner

Skills

• Excellent interpersonal skills and ability to communicate effectively.
• Demonstrates proven decision-making skills.
• Must possess excellent interpersonal skills with the ability to communicate effectively.
• Working knowledge of office equipment preferred, computer experience required.
• Must be able to read, write and comprehend English.

EEOC Statement Aloma Healthcare, Inc. is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.