DESKSIDE Technician

Job Description

Job Description

Contract ends 12/31 /26

Job Requirements: 

Technical Support & Endpoint Management

• Perform imaging, configuration, deployment, and maintenance of laptops, desktops, and other endpoint devices using Microsoft Deployment Toolkit (MDT).
• Troubleshoot and resolve hardware, software, printer, and network connectivity issues.
• Provide support for Windows operating systems, Microsoft 365 applications, and other corporate technologies.
• Diagnose and resolve technical incidents both onsite and remotely.
• Escalate complex technical issues to the appropriate internal IT teams when necessary.
• Maintain and update asset inventory records.

Active Directory Administration

• Perform basic Active Directory administration, including password resets, account creation and maintenance, group membership management, and account deprovisioning.
• Ensure user access is provisioned and deprovisioned according to established procedures.
• Support employee onboarding and offboarding activities.

Mobile Device Management

• Administer and support mobile devices using Workspace ONE.
• Enroll, configure, troubleshoot, and manage corporate mobile devices.
• Assist users with mobile device access, security policies, and application deployment.

Service Management & Customer Support

• Manage and resolve incidents and service requests through ServiceNow.
• Monitor ticket queues, prioritize workload, and ensure timely resolution of support requests.
• Deliver excellent customer service while handling user calls, walk-ups, and ticket-based support.
• Document troubleshooting procedures, resolutions, and recurring issues.

Collaboration & Project Support

• Assist with IT projects, technology rollouts, and office technology initiatives.
• Coordinate with project teams to track progress, identify risks, and provide status updates.

Qualifications & Skills

• Proven experience as a Desktop Support Technician, Deskside Support Technician, IT Support Specialist, or in a similar role.
• Hands-on experience with Microsoft Deployment Toolkit (MDT) imaging and computer deployment.
• Working knowledge of Active Directory administration, including user and group management.
• Experience managing mobile devices using Workspace ONE.
• Experience using ServiceNow for ticket management and incident resolution.
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

AXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care.
About Us: Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth.
Our Services:
· IT Technician Staffing: We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients’ specific IT needs.
· Healthcare Professional Recruitment: From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations.
· Customized Staffing Solutions: We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization’s requirements and timelines.

Company Description

AXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care.\r\n About Us: Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth.\r\n Our Services:\r\n· IT Technician Staffing: We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients’ specific IT needs.\r\n· Healthcare Professional Recruitment: From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations.\r\n· Customized Staffing Solutions: We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization’s requirements and timelines.