Executive Director, Office of Student Financial Aid

About this Opportunity The Executive Director of the Office of Financial Aid is a core member of the Office of Enrollment Management’s team and provides student-centered, technically expert leadership for financial aid across all three UW campuses. Working closely with and reporting to the Vice Provost for Enrollment Management, the Executive Director assists with the development and implementation of enrollment-related strategies, policies and initiatives in order to realize University enrollment goals and desired outcomes. This position plays a key role in advancing the UW’s 2026–2030 Strategic Framework, including its commitments to a high-quality, debt-free education, unlocking opportunity, operational excellence, workforce development and Working as One UW. The Executive Director provides innovative and strategic vision, leadership and operations management in the administration of all federal, state, institutional and private financial aid and scholarship programs for all three UW campuses. The Executive Director manages approximately 32 FTE within the Office of Student Financial Aid, which includes Veterans Education Benefits Office and Childcare Assistance Program. Responsible for a financial aid program of $800 million for approximately 33,000 students, the Executive Director oversees the planning, organizing and directing of all services provided by these units. In light of institutional mission and enrollment goals, the Executive Director both integrates and ensures compliance with federal, state, institutional and private aid rules and regulations. In collaboration with the Vice Provost and the Enrollment Management leadership team, the Executive Director exercises strategic leadership in the development and implementation of institutional policies regarding the evaluation of financial need and the packaging of aid in order to realize University enrollment goals, including access for and retention of a diverse student population. In support of the University’s commitment to expand access and affordability, the Executive Director will use data, modeling, forecasting and assessment to understand how financial aid investments influence access, enrollment, persistence and student success and to inform the strategic deployment of institutional aid. In effectively and creatively managing available funds to support UW students and meet enrollment goals, the Executive Director clearly communicates with various constituencies about the use of these funds. The Executive Director works directly with UW Advancement to assist in UW scholarship fund raising and stewardship. Consistent with the University’s commitment to operational excellence, the Executive Director will lead modernization of OSFA’s systems and processes, reducing manual and duplicative work, strengthening data integration and reporting, and improving the timeliness, accuracy, transparency and student experience of financial aid services. Recognizing that sustainable, well-supported staff are essential to reliable service, the Executive Director will prioritize staff retention, sustainable workloads, onboarding and training, professional development, clear expectations and accountability, and succession planning across OSFA. The Executive Director is expected to represent the University through leadership and active participation in national, regional, and statewide professional organizations and through professional publications. The Executive Director approaches this work with humility and a genuine commitment to learning UW’s institutional context and history before implementing major change. The ideal candidate is student-centered, empathetic, calm, and approachable; is a strong listener and communicator who can explain change clearly to a wide range of stakeholders; and builds trust and credibility with OSFA staff, Enrollment Management, Student Fiscal Services, and campus partners across all three campuses. Key Responsibilities Core Responsibilities 40% Serve as Executive Director of Financial Aid for all three campuses Collaboratively provide strategic leadership for the use of financial aid as a key element in the University's enrollment management efforts Build and maintain consistent, transparent financial aid practices and communication across the Seattle, Bothell, and Tacoma campuses, strengthening the tri-campus university through shared responsibility, clear coordination, and equitable service while recognizing each campus’s distinct context and needs Coordinate activities related to the annual financial aid award cycles, developing and implementing policies and procedures to ensure compliance with applicable federal and state laws and regulations and ensure timely and accurate awarding, disbursement, reconciliation, reporting, and administration of financial aid programs Foster, develop and maintain effective working relationships with higher education organizations and key stakeholders Leadership Expectations 30% Serve as a core member of the University's enrollment management leadership team, contributing to strategic planning, policy development, and institutional decision-making In coordination with External Affairs Office, serve as financial aid representative for federal and state governmental relations and legislative advocacy efforts, monitoring proposed legislation and regulatory changes, partnering with governmental affairs leadership, and advocating for policies that support student access, affordability, and institutional priorities Serve as the primary liaison between the University and various federal, state and local agencies providing financial aid to students Provide strategic advice on current and proposed regulations and policy changes to central administration, faculty committees and the Board of Regents Provide recommendations on strategy and implementation of institutional policies for evaluation of financial need and packaging of aid using data and assessment. Provide strategic leadership for UW scholarship strategy, including the coordination, administration, and evaluation of institutional and donor-funded scholarship programs. Work with University Advancement staff and donors on the development of scholarship funds for current and future students Perform duties as NCAA UW designated financial aid authority and work with Intercollegiate Athletics on athletic scholarship issues and eligibility decisions Lead institutional preparation for financial aid audits, reviews, and federal program reviews; oversee corrective action as needed; identify emerging compliance risks; and advise University leadership on regulatory and institutional risk Act as point of contact for local and national media on financial aid issues and statistics at the UW Organizational Priorities 30% Champion staff retention and workforce stability across OSFA, including addressing vacancies and sustainable workloads; strengthening onboarding, training, and professional development; establishing clear expectations and accountability; and building succession planning Develop collaborative and cooperative relationships with and advise major constituencies on financial aid and scholarship matters Collaborate with students, faculty, parents, legislators, and other stakeholders regarding financial aid issues Oversee the resolution of elevated and complex student financial aid cases, providing strategic guidance and ensuring appropriate, timely, and equitable outcomes. Lead the modernization of financial aid systems and business processes, partnering with technology teams to improve automation, systems integration, reporting, and the student experience. Participate in university-wide committees to prioritize computer system resources Serve as UW data custodian for financial aid data and strengthen the use of reporting, analytics, and assessment to support compliance, operations, and financial aid strategy Partner with campus financial aid, admissions, advising, and registrar offices as a responsive, accessible collaborator, establishing regular communication channels and appropriate systems access for holistic student support Fulfill other duties as assigned by Vice Provost or executive university leadership Required Qualifications To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. Minimum Qualifications Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager. Bachelor’s degree and at least seven years of professional leadership experience in university financial aid Additional Qualifications A comprehensive knowledge of financial aid programs and regulations and experience with university accounting, budgeting, and disbursement policies and procedures Experience with financial aid or compliance audits, complex or homegrown systems, and large, decentralized institutions Thorough understanding of national and state-level issues and challenges for financial aid and enrollment Demonstrated experience leveraging financial aid technology, integrated systems, workflow automation, data, and reporting tools to improve operational effectiveness, compliance, decision-making, and student service. Excellent communication skills, including the ability to listen deeply and explain change clearly to a wide range of audiences Collaborative nature and ability to work with a wide range of constituencies; a student-centered, empathetic, and approachable leadership style Supervisory and leadership skills to direct a large, diverse staff of professional and classified employees Knowledge of budget and personnel policies as well as the ability to plan and manage a large, complex budget Demonstrated experience stabilizing staff capacity and leading disciplined, trust-building change management within a complex organization Position involves some travel (valid driver's license required) Leadership Qualifications Evidence of providing strategic vision and supporting staff teams Experience managing teams and groups Preferred Qualifications Master's degree Experience with change management Working Environment Position involves some travel (valid driver's license required) This position is 100% onsite. Office is located on UW Seattle campus. Application Requirement This recruitment requires a cover letter. Applications that do not include a cover letter will not beforwardedto the hiring department. Please submit a cover letter (1-2 pages max) describing your interest in the role and highlighting your experience providing strategic leadership for a large, complex organization; leading and developing high-performing teams to foster collaboration and drive operational excellence; advancing student access, affordability, and success; and ensuring regulatory compliance. About the UW As one of the world’s leading public research universities, the University of Washington is driven by a determination to serve the greater good. The University of Washington comprises campuses in Seattle, Bothell, and Tacoma, as well as a world-class medical center serving the state and the region. Each year, the UW inspires more than 60,000 students to learn from renowned experts in their fields. The UW has been recognized as the No. 1 most-innovative public university and is consistently ranked among the top public universities in the world. The UW receives more federal research dollars than any other U.S. public university and is a top producer of Fulbright students and scholars. It provides boundless opportunities for students while making a profound positive impact on people in the Puget Sound region, across the state of Washington, and around the globe. The Seattle campus is renowned for its beauty in the midst of a vibrant, multicultural city with a unique mix of restaurants, coffee houses, retail shops, and other services. The city of Seattle, which serves as the extended campus of the University, is considered to be one of the most livable cities in the United States and is a hub for outdoor recreation, arts, and culture. Seattle combines unparalleled natural beauty with small-town friendliness, a Pacific Rim outlook, and cosmopolitan amenities. About Enrollment Management The Office of Enrollment Management provides leadership, expertise, analysis, and coordination for undergraduate enrollment-related areas including recruitment and outreach efforts, application and admission policies, financial aid and scholarship policies, student retention and attrition studies, student outcomes, institutional competitiveness, and overall enrollment planning. A strategic enrollment management approach seeks to serve current and prospective students and families by integrating services throughout the student cycle, from recruitment through commencement and thereby enhancing each student’s Husky Experience. The University of Washington attracts students from around the country and around the world. As of fall 2024, the UW's degree-seeking enrollment is 51,719 students in Seattle, including 35,397 undergraduate students and 16,322 students in graduate and professional degree programs. For more information about the Division of Enrollment Management, please see doem.washington.edu. About the Office of Student Financial Aid The Office of Student Financial Aid (OSFA) provides educational access and opportunity for all students. OSFA promotes participation in higher education by providing programs of assistance to help bridge the gap between the cost of attending the University and the family’s own resources. They believe students from all economic backgrounds should have the opportunity to attend the University of Washington. Finances should not be a barrier to getting a world-class education. Undergraduate tuition and fees for Washington residents in 2025–26 is $12,664. Details on estimated annual cost of attendance for first-year undergraduates can be found here: Estimated Annual Cost of Attendance for First-Year Undergraduates | Tuition & Fees In the 2024-25 academic year, the University disbursed more than $780 million in financial aid. Almost $70 million in scholarships were distributed to undergraduate resident and non-resident students in 2024-25, and approximately 72% of UW's undergraduate students received some form of financial assistance. Financial aid will play a central role in advancing the UW’s 2026–2030 Strategic Framework particularly its commitment to expand access and opportunity and pursue a high-quality, debt-free UW education. OSFA will also contribute to the University’s commitment to operational excellence and a stronger tri-campus network by modernizing services, improving coordination and providing students with a more seamless experience across the University. Compensation, Benefits and Position Details Pay Range Minimum: $185,004.00 annual Pay Range Maximum: $215,004.00 annual Other Compensation: - Benefits: For information about benefits for this position, visit Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: Not Applicable About the UW Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at View phone number on click.appcast.io or View email address on click.appcast.io. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. #J-18808-Ljbffr University of Washington