Customer Service Specialist

Customer Service SpecialistCumberland Dairy has an immediate job opening for a well-rounded Customer Service Specialist to perform a wide array of functions including management of customer complaints and issuing credits; processing customer orders; and providing professional, positive, and consistent customer service. The Customer Service Specialist will need to communicate effectively within your department and meet daily deadlines, as well as provide backup assistance to other members of the order fulfilment team.What You'll DoWork in Oracle JDE and SAP order processingServe as a trusted resource for customers via phone and written communicationManage customer orders from entry to shipment, ensuring accuracy and timely deliveryInvestigate and resolve customer inquiries related to orders, logistics, billing, and productsCoordinate with Sales, Transportation, Production, Credit, and Plant teams to resolve service issues and support customer needsProactively monitor orders and communicate updates, changes, and resolutionsResearch customer concerns and contribute to root cause analysis and continuous improvement effortsBuild strong relationships with customers and internal partners to provide exceptional account supportMaintain accurate customer records and documentation within company systemsWhat Makes You A Great FitHigh school diploma or equivalent requiredOracle JDE or SAP order processing application knowledge preferred1-3 years of customer service, account management, or related experience preferredStrong customer-first mindset and commitment to service excellenceExcellent verbal and written communication skillsAbility to multitask, prioritize, and stay organized in a fast-moving environmentDetail-oriented with strong problem-solving abilitiesComfortable navigating multiple computer systems and using Microsoft Office applications, including Word, Excel, and OutlookSelf-motivated and able to work independently while collaborating effectively with a teamWhy You'll Love This RoleMake a direct impact on customer satisfactionWork with a collaborative and supportive teamDevelop expertise across order management, logistics, and customer relationsGain exposure to multiple business functions and departmentsEnjoy a stable office-based environment with no travel requiredJoin Our Team!If you're energized by helping customers, solving challenges, and creating positive experiences, we'd love to hear from you. Bring your customer service expertise, attention to detail, and passion for excellence to a team where your contributions truly matter.By joining DFA, you can help us continue to make a difference that matters. We care deeply about the well-being of our neighbors and friends, and we celebrate the diversity of our company and our world. It takes an incredible team to deliver the goodness of dairy and enrich our communities – come join us!Our Associates for this position start at an hourly rate of:$ 25/hrSchedule: Monday-Friday 8:30am to 5pmFull Time, HourlyBenefits:Diverse and Inclusive Culture401(k) with company contributionCompetitive payPaid vacation and holidaysCareer growth opportunities – we promote from within!Comprehensive healthcare benefitsService recognition and employee appreciation eventsEmployee referral programTuition reimbursementWork for dairy farm familiesRequirements:High school diploma or GED requiredAssociate's degree in business related field preferredOracle JDE or SAP order processing application knowledge preferredMust be able to pass all pre-employment screenings including drug, background and criminal checksKnowledge of customer service principles and practices preferredExperience in food/beverage industry is preferredProficiency in Microsoft® Office Suites, including Excel, PowerPoint and WordDemonstrated attention to detail and accuracyOrganized and able to handle multiple tasks simultaneouslyAbility to adapt to changing organizational and operational needsAbility to read and write English and keep records; bilingual in English/Spanish is preferredStrong organizational skills and the ability to multi-taskExcellent verbal and written communication skillsDFA is an Equal Opportunity EmployerEEO is The Law - click here for more informationEEO StatementCalifornia applicants, click here for information regarding the data collection notice for California Consumer Privacy Act.