Personal Care Specialist (Full Time)

Role Overview RISE Personal Care Specialists engage in one‑on‑one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Friendly, upbeat, and knowledgeable, the specialist connects each unique patient and/or customer with the right product and method of consumption for their needs. Responsibilities Engage with and assist patients and/or customers in a customer‑facing, intimate retail environment. Play an active part in patients’ and/or customers’ education on products, methods of consumption, and safety as part of patient interaction. Utilize product and consumption‑method knowledge to recommend a safe and effective regimen suited to each patient’s and/or customer’s needs; stay current on product knowledge. Promote a positive, communicative, patient‑ and customer‑oriented work environment. Assist in verifying order deliveries for accuracy. Provide support to the management team to ensure store operations run smoothly, properly, and in compliance with applicable rules and regulations. Ensure local and state cannabis regulations are properly enforced and upheld. Ensure the sales floor is stocked and maintained in compliance with store standards. Maintain hard‑copy files as required. Follow security measures and safety compliance procedures. Workstation Duties Front of House: Check‑in, sales floor, POS (kiosk, in‑store, pre‑order), curbside, roll‑thru. Back of House: Fulfillment, receiving, replenishment, inventory counts. Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary. Other duties as assigned. Qualifications At least one year of customer‑service experience; preference for specialty, customer‑facing retail experience. Meet scheduling and availability requirements, including mornings, afternoons, evenings, nights, and weekends. Reliable, responsible, and dependable attendance. 21years or older. Must pass all required background checks, including state‑specific cannabis employment requirements. Possess a valid driver’s license or state ID. Remain compliant with all legal and company regulations for working in the cannabis industry. Prior cannabis experience not required. Additional Requirements Ability to move about the dispensary, assist patients and/or customers in various locations. Ability to remain stationary if required to meet business needs. Converse and communicate directly with individuals and groups. Operate point of sale systems, computers, and other office productivity software. Prepare patient and/or customer orders by moving and placing products. Inspect and receive detailed information such as patients’ dates of birth and online order details. Move inventory and materials weighing up to 30pounds independently. Position self to move inventory and materials in storage areas. Skills Excellent customer‑service skills. Desire to continuously learn about cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies. Ability to establish and maintain effective working relationships with all employees. Strong listening and effective communication skills, both verbally and in writing. Previous experience with POS systems. Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, and organizational rules. Ability to follow instructions and incorporate constructive criticism from managers. Professionalism and integrity, including handling confidential information and complying with HIPAA requirements. Working Conditions Patient and/or customer‑facing environment. Ability to work outdoors in various weather conditions. Exposure to cannabis and/or allergens present in the environment. GTI is proud to be an equal opportunity workplace. #J-18808-Ljbffr